Telecaller - Chennai, India - Dimaak Tours

    Dimaak Tours
    Dimaak Tours Chennai, India

    4 weeks ago

    Default job background
    Full time
    Description

    Introduction

    At Dimaak, we prioritise the act of enriching customer interaction over everything else. Were looking for a skilled telecaller to join as a customer service representative to enable the same. Telecalling work involves learning processes and scripts, so the ideal candidate will have to be a quick learner. Keen observation skills and the ability to gauge tiny important details through a phone conversation go a long way. The ideal telecaller candidate should be able to absorb customer feedback and make the customers feel heard while generating leads and meeting sales objectives.

    Objectives of this role

    • Understand customer psyche and record both successful and unsuccessful sales methods
    • Handle outbound calling
    • Improve organisational efficiency through diligent observation skills as a tele caller
    • Help the company grow by finding opportunities in customer requirements
    • Resolve complaints, provide solutions and follow up with customers

    Responsibilities

    • Memorize scripts and customize them for the clients as per the situation while calling.
    • Foster relationships with existing clients, and build a rapport with potential clients
    • Make reports and documentation based on conversations that took place during calling
    • Report the analysis and observation to the team lead
    • Adhere to organizational guidelines and methodology while calling
    • Generate sales by making cold calls to active or old clients

    Required skills and qualifications

    • Bachelors degree or high school diploma
    • Strong communication skills and command of the English and Hindi language
    • Previous experience in a tele caller job or similar role
    • Data entry skills to complement the telecalling work
    • Ability to close sales through the right negotiation skills
    • Looking for Freshers/ Experienced
    • Work location Perungudi / Work from office
    • Work Timing Mon Sat (10 AM 7 PM)
    • Additional language is
    • If youre interested kindly share your resume to
    • Looking for immediate joiners.
    • Salary as per Market Standards.