Manager - Customer Success - Bengaluru - Animaker

    Animaker
    Animaker Bengaluru

    1 week ago

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    Description

    At Animaker, we're seeking a highly ambitious and energetic Farming Manager or Customer Success Manager to lead your assigned Sales team in forging strong and fruitful customer relationships that drive business growth.

    Job Description

    We're a fast-paced startup revolutionizing visual content creation with innovative solutions. Our mission is to create a difference and delight our customers worldwide.

    With over 10 million users from 190+ countries, including Fortune 500 companies like Walmart, Ford, Dell, GSK, Varian Medical, Google, and Unilever, this role presents an exciting opportunity for experienced professionals.

    Key Responsibilities:

    • Develop and maintain strategic long-term relationships with high-volume clients to achieve organic growth and company objectives.
    • Research and identify key client requirements, suggesting solutions that meet their needs and wants.
    • Build, manage, coach, and mentor a Customer Success team.
    • Develop frameworks and playbooks to retain customers and improve customer success.
    • Deliver client-focused solutions to customer needs.

    Your Typical Day:

    • Develop a growth strategy focused on financial gain and customer satisfaction.
    • Buidling credible and long-lasting relationships with existing clients for recurring business.
    • Retrain and grow revenue on the existing book of business, manage customer life cycle, customer contract renewals, increase footprint within the business, forecast, and reduce churn.
    • Meet monthly and quarterly Up-Sell and Cross-Sell opportunity generation consistent with sales targets.
    • Meet customer retention goals with a minimum 90% retention rate.
    • Increase footprint in the existing customer base to offset any unavoidable churn.
    • Earn 100% customer satisfaction and maximize retention.
    • Negotiate contracts and close agreements to maximize profits.
    • Provide timely feedback to senior management regarding international sales performance.
    • Continuously review the action items/targets of self and the team and course-correct whenever required.
    • Maintain high team morale.
    • Motivate the team to give their best.
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