DGM/Head - Store Operation - D2C (4-10 yrs) - Bihar/Patna, India - iimjobs

    iimjobs
    iimjobs Bihar/Patna, India

    2 weeks ago

    Iimjobs background
    Full time
    Description
    DGM/Head - Store Operation - D2C

    D2C HEAD

    Level-DGM

    Location-Bihar

    Edu-MBA-Tier 1 or 2 College only

    Only Female Candidates (Diversity Hiring)


    Key Deliverables:

    Retail Store Operations:
    Strategic Store Rollouts-Ensuring all store deployment processes are completed in time for launch of stores (staffing/ inventory/ IT)


    Store Operations/Compliance/Profitability:

    • Ensure & Own compliance with all defined SOPs
    • Coordination with Zonal/ Circle / Central crossfunctional teams to ensure required operational support (e.g. service processes, activations processes, ops, updates etc)
    • Understand and analyze store/ zone level analytics reports (KPIs) to identify issues, areas of improvement, deviations etc.
    • Monitor all competitor activities and share recommendations for response
    • Ensure escalations are handled within the stated TAT
    • Is responsible to drive and achieve stores profitability through delivery of agreed revenue & cost plan
    • To ensure deployment of agreed programs across all stores

    Broadband Operations:

    • Enhance acquisition quality
    • Drive growth in contribution from higher rental plans
    • Mark territories for TSMs and drive productivity growth.
    • Increase the Tag utilization in Low Utilized NEs and buildings.
    • Working closely with Channel Partners and TSMs to support closure of leads
    • Drive engagement with residential societies (RWAs) to make the preferred
    - service provider


    Customer Service:

    • Provide best in class services to customers while keeping Detractor Index in check.
    • Ensure total compliance of CE guidelines & processes
    • Ensure Circle support to manage exceptional escalations, if required

    People development & Team management:

    • Ensure seamless supply of quality manpower at the stores & field
    • Control TSMs & SM attrition by ensuring constant training programs, improving quality of recruitment, driving Rewards and Recognition and ensuring proper on boarding process.

    Skills Required:

    • Results orientation
    • Entrepreneurship
    • Strong communication skills
    • Consultative Selling skills
    • Collaboration skills
    • Team management