Technical Support Engineer - Noida, India - IDCUBE

Description

Job Description: Technical Support Engineer

Location: Noida, Mumbai, Bangalore

Experience:- 0 to 3 Years

Package:- 3 to 4 Lacs (Open for the right Candidate)

Education: B.Tech/B.E. in Mechatronics, Electronics and Communications, or Electrical Engineering

About Us:

Established in 2005, IDCUBE Identification Systems Private Limited is a global software company with offices in the USA, UAE, Malaysia, and India. Our expertise lies in delivering on-premises and cloud-based physical security platforms to distributors and system integrators. Backed by over 4500 successful product case studies from more than 20 countries, IDCUBE revolutionizes the fragmented physical security market with its integrated approach, reducing costs and complexities associated with assembling solutions from various software brands. Alongside our core offerings, IDCUBE is renowned for its AI-powered cloud-based access control solutions, reinforcing our commitment to innovation and excellence.

Experience:

• Prior experience in software installation within Access Control, Biometrics, CCTV, Fire Industry, or related fields is preferred.
• Freshers interested in learning the Access Control domain are encouraged to apply.

Key Responsibilities:

• Provide technical support to customers via phone, email, or on-site visits, ensuring timely resolution of issues related to software installation and configuration.
• Collaborate with customers to understand their requirements and effectively troubleshoot technical problems.
• Conduct training sessions for customers on software installation, usage, and troubleshooting procedures.
• Document support cases and maintain accurate records of customer interactions and resolutions.
• Work closely with the development team to escalate and resolve complex technical issues.
• Stay updated on industry trends and advancements in Access Control, Biometrics, CCTV, and Fire Industry technologies.

Requirements:

• Strong technical background with a degree in Mechatronics, Electronics and Communications, or Electrical Engineering.
• Proficiency in software installation, configuration, and troubleshooting.
• Excellent communication and interpersonal skills to effectively interact with customers.
• Ability to work independently and in a team environment, with a strong customer service orientation.
• Willingness to learn and adapt to new technologies and products.
• Prior experience in customer support or technical roles is an advantage.

Growth Path:

• Opportunity to interact with international customers and manage international clients.
• Upon becoming well-versed with IDCUBE Software, candidates may transition to various departments including:

1. Presales Department: Engage in product demonstrations and assist in pre-sales activities.
2. Sales Department: Contribute to sales efforts by providing technical expertise and support to the sales team.
3. Projects Department: Participate in project implementations and deployments.
4. R&D Department: Contribute to research and development initiatives aimed at enhancing product features and capabilities.

Note: This position offers a dynamic opportunity for individuals with a passion for technology and a desire to grow within the Access Control industry. Freshers with a strong interest in learning and developing their skills are encouraged to apply.