Customer Service Executive - Delhi, India - Thriwe

Description

Responsibilities Include:

• Candidate will be responsible for making Inbound & outbound calls.

• Candidate will be responsible to assist clients for golf bookings by maintaining good relationships with both clients & golf courses.

• Responsible for end to end closure of customer queries/complaints. Thorough understanding for all open issues and drive them to closure.

• Keep records of customer interactions, Follow communication procedures, guidelines and policies

• Meet Quality Assurance Requirements and other key performance metrics.

• Highlight important and major points from various queries/complaints to relevant stakeholders.

• Analyse and create daily, weekly and monthly reports. Circulate MIS, Dashboards and other Reports.

• Generate need based reports on demand by the team.

Requirements:

• Bachelor's degree.

• Should have good knowledge of Microsoft office (Mainly MS Excel and MS PowerPoint).

• Should be prepared to work extended hours to meet peak demands.

• Strong communication and interpersonal skills, Ability in problem-solving.

• Should be positive in attitude.