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- Handle incomingcustomer inquiries via phone email andchat
- Provide prompt and accurate information tocustomers questions and concerns
- Promote andupsell products or services tocustomers
- Conduct market research and identifypotential sales opportunities
- Resolve customercomplaints and issues in a professionalmanner
- Meet and exceed sales targets andKPIs
- Collaborate with team members to achieveteam goals
- Document all customer interactionsand transactions accurately
- Stay current withproduct knowledge and be able to articulate features and benefitsto customers
- Adhere to all company policies andprocedures
- Assist in training new team membersas needed
- Adapt to different UK and US timezones as per business requirements
- Handle anyother adhoc tasks asassigned
- Proven experience ina customer service or sales role
- Excellentcommunication skills in English both verbal andwritten
- Ability to work in rotating shifts asper UK and US time zones
- Strong problemsolvingskills and the ability to think on yourfeet
- Ability to multitask and handle multiplecustomer inquiries simultaneously
- Goodunderstanding of UK and US culture and businesspractices
- Proficiency in using CRM software andother relevant tools
- High school diploma orequivalent; additional certifications are aplus
- Ability to work effectively in a fastpaceddynamic environment
- Detailoriented with strongorganizational skills
- Positive andcustomerfocused attitude
- Proven track record ofmeeting and exceeding targets
- Ability to workwell both independently and as part of ateam
- Able to adapt to changing priorities andbusiness needs
- Legal authorization to work inthe UK and/or US asrequired
International Bpo Fresher Opeings - Gurugram, India - Workis Solution
Description
Overview:
TheInternational BPO (UK & US Process) position is a vitalrole within our organization responsible for delivering exceptionalcustomer service and sales support to our international clients.The role plays a crucial part in ensuring customer satisfaction andmaintaining strong business relationships.KeyResponsibilities:
RequiredQualifications:
communication,multitasking,sales,customerservice,bpo,customer,business process outsourcing(bpo)