International Chat Support - Gurugram, New Delhi, Noida
1 month ago
Job Summary:
A Customer Support Specialist is responsible for handling customer inquiries resolving issues ensuring positive customer experience.
Key Responsibilities:
- Responding to customer inquiries answering questions about products services providing information offering guidance.
- Troubleshooting problems addressing complaints finding solutions to customer concerns.
- Providing support helping customers navigate product features troubleshoot technical difficulties making most of their experience.
- Maintaining positive professional attitude actively listening to customer needs ensuring satisfaction recording reporting documenting interactions tracking issues providing feedback improving service processes.
Job description
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