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    Network & Security Engineer - IT Operations - Pune, India - Pathway Communications

    Pathway Communications
    Pathway Communications Pune, India

    1 week ago

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    Description
    Network & Security Engineer - Operations.


    Job Description :

    Position Summary :

    • Exposure to ISP connection setups like: Fiber, T1, XDSL, technology is essential.
    • Understanding of Data Centre infrastructure.
    • Resolving second level escalations for client infrastructure incidents.
    • Maintain, troubleshoot and coordinate replacement of faulty hardware.
    • Involved in the execution of infrastructure change requests.
    • Escalation of critical issues/outages to Operations Centre Management.
    • Provide detailed feedback to other groups on all incident resolutions, ensuring full details are entered into ticket case notes.
    • To provide comprehensive handovers to peers at the end of shift.
    • Creative problemsolving to identify root cause analysis or work around following problem management best practices.
    • Create or update documentation including network diagrams, procedures, and policies to ensure consistent support of customer environments.
    • Provide guidance to adjacent support tiers to assist in resolution of complex network, system and security incidents.
    Review system and network configurations with Service Delivery to ensure successful implementation of services into production.

    • Perform incident trend analysis to promote a stable solution within the environment.
    • Logging cases to 3rd party vendors requesting assistance on unresolved issues.
    • Mentoring the wider team on technologies and customer topologies.
    • Equipment procurement hardware and licenses (all).
    • Software license procurement (includes A/V, backup and other licenses).
    • Firmware Management, Vulnerability Management, monitoring, and other network configurations for integration into client downstream environment (including integration with firewalls & routers with default policies) pursuant SOPs and quality standards.
    • Physical installation once at customer site and integration with other equipment along with endtoend functional delivery.
    • Provisioning of new firewalls, Cisco routers, Modems including all policies and network configuration to integrate into client environment pursuant SOPs and quality standards.
    • Custom firewall policy and configuration implementation (per firewall / router).
    • Exposure to SD-WAN technology, Forti-Analyzer, Forti-Manager.
    • Firmware upgrades at provisioning time zoning, segmentation, virtual domains and other partitioning at Layer 2 and Layer 3.
    • Provision last mile and other circuits.
    • Postinstallation QA and verification (firewalls).
    • End to end integration and testing (logical).
    • End to end integration QA and verification.
    • Logical installations at customer VDC or colocation (in the case of software firewalls, or once placed onsite).
    • Integrate VDC with other location endpoints (tunnels etc.).
    • Create overall managed services report from all component reports from all teams.
    • Set up, and test and verify, automated report from Fort analyzer (Monthly).
    • Test and Verify automated report from A/V & A/M.
    • Document changes to client BBIT and upload any changes to Wiki pursuant schedules in contract.
    • Generate equipment and other license usage, occupancy and other utilization reports relative to contract for billing purposes.
    • Ticket quality: completeness, correctness, timeliness.
    • Invoicing & billable updates in the ticketing tool on change requests.
    • Competency compliance of staff: compliance with latest technical standards within 30 days of standards release.
    • Network management (LAN + WAN) & troubleshooting.
    • Zoning, segmentation, virtual domains and other partitioning at Layer 2 and Layer 3.
    VPN configuration management.

    • Network configuration MACDs (including public IPs).

    Minimum Requirements :

    • Certifications: Fortinet NSE 4 / CCNA (RS) / CCNA (Security).
    • Should have hands on experience in managing enterprise level devices (i. e. Fortinet, SonicWALL & Cisco).
    • Understanding of Security frameworks, standards.
    • A commitment to delivering a superior customer experience through direct interaction with customers during support and change management.
    • Confident and Professional dealing directly with customers.
    • Outgoing team player with the ability to liaise with other team members and take the lead on decision making.
    • Positive and Pro Active attitude & ability to work under pressure.
    • Supportive and committed team player.
    • Experience of using Ticket Management tools.
    • Escalations are performed within the SLA timescales.
    • Good commutations with customers is required throughout incident lifecycles.
    • Engineering and Senior Management are kept abreast of appropriate escalations.
    • Analytical skills.
    • Have excellent written and verbal communication skills.
    • Be organized and be able to work under pressure.
    • Detailed working knowledge of a range of networking and security technologies, including:
    • SD-WAN.
    • Dynamic / Policy based routing.
    • GRE / IPSEC Tunnels.
    • Layer 2 / Layer 3 switching.
    • HSRP / VRRP / HA setups.
    • Fortinet, SonicWALL, Cisco ASA.
    • Able to demonstrate understanding of key networking concepts, including :
    • TCP/IP.
    • NAT.
    • Layer 2 and layer 3 switching and routing.
    • Security solutions such as firewalls, IDS/IPS, VPN, and SSL Certificates.

    Documentation:
    SOPs / Network diagram (Visio).

    In-depth troubleshooting and strong analytical skills.

    • Use of packet capturing technologies such as Wireshark.
    • DNS.

    Preferred Requirements :

    • Fortinet NSE 7 Certified.
    • ITIL accreditation.
    • CCNP RS / Security.
    • Knowledge of other network and security services.
    • DDoS.
    • Cloud services.
    • A degree in IT or equivalent proven experience in technical support roles for highavailability Data Centre infrastructures.
    • Project management experience.

    Required Experience :

    • Experience (minimum 4+ years) of Fortinet Firewall, Forti-Analyzer, Forti-Manager, Forti-Authenticator, Cisco Routers, Cisco ASA, LAN and WAN technical support.
    )
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