- Supporting Management of Front Desk Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and building mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supports all day-to-day operations.
- Understands employee positions well enough to perform duties in employees absence.
- Coaches, counsels and encourages employees.
- Handles employee questions and concerns.
- Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.
- Guides daily Front Desk shift operations.
- Communicates performance expectations to employees in accordance with job descriptions for each position.
- Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
- Strives to improve service performance.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.
- Supervises same day selling procedures to maximize room revenue and property occupancy.
- Understands the impact of Front Desk operations on the overall property financial goals and objectives.
- Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints seeking assistance from supervisor as necessary.
- Interacts with guests to obtain feedback on product quality and service levels.
- Managing Projects and Policies
- Implementing the customer recognition/service program, communicating and ensuring the process.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Ensures employees have the proper supplies and uniforms.
- Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.
- Supporting Handling of Human Resource Activities
- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides feedback to individuals based on observation of service behaviors.
- Participates in an ongoing employee recognition program.
- Conducts training when appropriate.
- Participates in the employee performance appraisal process.
- Additional Responsibilities
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Performs all duties at the Front Desk as necessary.
- Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.
- Complies with loss prevention policies and procedures.
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Description
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Service Desk Manager
Only for registered members Mumbai
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Service Desk Management
Only for registered members Mumbai
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Front Desk Manager
Only for registered members Mumbai, Maharashtra
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Front Desk Manager
Only for registered members Mumbai
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Deal Desk Manager
Only for registered members Mumbai
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IT Help Desk Manager
Only for registered members Mumbai, Navi Mumbai
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Front Desk Manager
Only for registered members Mumbai
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Front Desk Manager
Only for registered members Mumbai
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Asset Desk Manager
Only for registered members Mumbai, Thane
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Service Desk Manager
Only for registered members Mumbai, Maharashtra, India
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Desk Flow Manager
Only for registered members Mumbai, Maharashtra
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Travel Desk Manager
Only for registered members Mumbai
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Front Desk Manager
Only for registered members Mumbai City
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Front Desk Manager
Only for registered members Mumbai City
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Help Desk Manager
Only for registered members Mumbai City
-
Front Desk Manager
Only for registered members Mumbai
-
Deal Desk Manager
Only for registered members Mumbai City
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Desk Flow Manager
Only for registered members Mumbai City
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Deal Desk Manager
Full time Only for registered members Mumbai
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Trade Desk Manager
Only for registered members Mumbai City
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Service Desk Engineer Manager
Only for registered members Mumbai, Maharashtra, India