- Develop, plan, and execute proactive customer communication across channels.
- Collaborate closely with cross-functional stakeholders to ensure seamless communication workflows.
- Maintain a strong understanding of regulatory guidelines related to customer communication.
- Monitor transactional communications and ensure high delivery rates.
- Conduct process remapping to identify communication needs and drive end-to-end closure.
- Perform cost–benefit and customer experience analysis for all communication triggers, and identify improvement opportunities.
- Explore and evaluate new communication channels to enhance outreach.
- Manage end-to-end campaign execution and performance tracking.
- Support communication automation initiatives through CCM tools.
- Conduct regular market studies to benchmark best practices and embed relevant enhancements into internal processes.
- Ability to thrive in a fast-paced, high‑pressure environment.
- Strong proficiency in MS Excel and MS PowerPoint.
- Strong analytical skills and the ability to present data effectively.
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Communications Specialist - Mumbai - ManipalCigna Health Insurance Company Ltd.
Description
Role Overview
We're looking for a dynamic professional to lead customer communication across multiple platforms.
This role is responsible for designing and managing the end-to-end consumer journey across various touchpoints, enhancing customer experience through effective communication, and ensuring full regulatory compliance.
Key Responsibilities
Required Skills
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Communications Specialist
Only for registered members Mumbai, Maharashtra
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Communication Specialist
Only for registered members Mumbai Metropolitan Region
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Community Specialist
Only for registered members Mumbai, Pune
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Communications Specialist
Only for registered members Mumbai City
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Communication Specialist
Only for registered members Mumbai City
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Communications Specialist
Only for registered members Mumbai City
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Communication Specialist
Full time Only for registered members Mumbai City
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Community Operations Specialist
Only for registered members Mumbai
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Marketing Communications Specialist
Only for registered members Mumbai, Maharashtra
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Marketing Communications Specialist
Fairfest Media- Mumbai
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Content and Communications Specialist
Only for registered members Mumbai, Maharashtra
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Community Operations Specialist
Only for registered members Mumbai, Maharashtra, India
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Corporate Communications Specialist
Only for registered members Mumbai
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Communication Specialist
Only for registered members Plant and Business Unit Head Office - Mumbai, India
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Corporate Communications Specialist
Only for registered members Mumbai, Maharashtra
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Corporate Communications Specialist
Only for registered members Mumbai, Maharashtra
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Marcom communications Specialist
Only for registered members Mumbai, Maharashtra
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Corporate Communications Specialist
Puretech Digital - A Genesis Company- Mumbai
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Community Relations Specialist
Only for registered members Mumbai, Maharashtra
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Internal Communication Specialist
Only for registered members Mumbai, Maharashtra