Customer Service Agent - Gurugram, India - OnlineInfatuation

Description

Position:Customer Service Agents (Inboundprocess)

Location:Gurgaon sec 18(onsite)

Salary:INR(in hand)

Educationqualification:Graduates

Experience:Freshers &experienced

Role &responsibilities:

• Maintaininga positive empathetic and professional attitude toward customers atall times.
  
• Responding promptly tocustomer inquiries.
  
• Communicatingwith customers through variouschannels.
  
• Acknowledging andresolving customercomplaints.
  
• Knowing our productsinside and out so that you can answerquestions.
  
• Keeping records ofcustomer interactions transactions comments andcomplaints.
  
• Ensure customersatisfaction and provide professional customersupport.
  

Requirement:

• Excellentcommunication
  
• Ability to stay calmwhen customers are stressed orupset.
  
• Comfortable usingcomputers.
  
• Experience working withcustomersupport.
  

Working:Day shift(10am7pm)

Requirements

• Activelisteningskills
  
• Patience
  
• Abilityto Use PositiveLanguage
  
• Workingknowledge of customerservice
  
• WillingnesstoImprove
  

Experience : Fresher and Experience Qualification : Graduate andpost graduate For Non premium process needs average to goodcommunication skills For premium process needs good to excellentcommunication skills Documents pan card, adhar card, vaccinationcertificate and qualification marksheets(must) Sales-orientedmindset with the ability to persuade and influence. Resilience andpersistence to handle rejection and overcome objections. Timemanagement skills to meet call quotas and targets Listening skillsto understand customer needs and tailor sales approachesaccordingly.