Sales Operations Manager - Noida, India - upGrad

Description

Sales Operations Manager

What will you be doing?

• Analyse current sales processes and identify areas for improvement to enhance productivity and efficiency.
• Develop and implement strategies to streamline the inside sales process for maximum effectiveness.
• Work closely with cross-functional teams to ensure alignment and integration of sales processes with other departments.

Quality Assurance:

• Establish quality standards for inside sales operations and ensure adherence to these standards.
• Conduct regular audits and evaluations to monitor the quality of sales activities, including calls, emails, and customer interactions.
• Provide coaching and training to sales representatives to maintain and improve quality standards.

Performance Monitoring and Reporting:

• Develop and maintain key performance indicators (KPIs) to measure the effectiveness of inside sales operations.
• Monitor sales metrics and performance data to identify trends, issues, and opportunities for improvement.
• Generate comprehensive reports and presentations to communicate insights and recommendations to senior management.

Technology and Tools Management:

• Evaluate, implement, and manage sales technology solutions and tools to optimize sales operations.
• Provide training and support to sales teams on the use of sales tools and CRM systems.

What are we looking for?

• Individual with outstanding English communication (written and verbal) and interpersonal skills.
• BSc/MSc in Computer Science, Engineering, or related field.
• Proven experience in sales operations, business analysis, or sales support management.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Excellent interpersonal skills for cross-functional and international collaboration.
• Experience with sales tech stack management, particularly Salesforce.
• Demonstrated leadership in managing and motivating teams.