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Customer Service/Customer Support Internship - Mumbai, India - Beco
Description
About the internship:
Selected intern's day-to-day responsibilities include:1. Improve conversion ratio: Your primary focus will be on improving the customer conversion ratio by effectively engaging with potential customers and guiding them through the sales process
2. Customer Feedback: Gather and analyze customer feedback through surveys, feedback forms, and other channels. Actively listen to customer suggestions, complaints, and concerns, and take appropriate actions to address them
3. Problem Solving: Identify and resolve customer problems in a timely and efficient manner. Collaborate with internal teams, such as technical support or sales, to provide comprehensive solutions and ensure customer satisfaction
4. Customer Retention: Implement strategies and initiatives to enhance customer retention rates. Proactively engage with customers to build long-term relationships and identify opportunities for upselling or cross-selling products or services
Requirements:
1. Excellent and persuasive communication and interpersonal skills
2. Strong problem-solving and decision-making abilities
3. Empathy and a customer-centric mindset
4. Good organizational and time management skills
5. Proficiency in customer relationship management (CRM) software and other relevant tools
6. Previous experience in customer service and outbound sales or a related field is preferred
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Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 3rd Apr'24 and 8th May'24
3. are available for duration of 3 months
4. have relevant skills and interests
* Freshers looking for jobs may also apply