Junior Customer Support Engineer - Bengaluru / Bangalore - Sysnet

    Sysnet
    Sysnet Bengaluru / Bangalore

    2 days ago

    Full time ₹250,000 - ₹550,000 (INR) per year *
    Description

    Technical Support:

    • Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product .
    • Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process

    Problem Solving:

    • Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.

    Customer Communication:

    • keep customer proactively informed , maintain a professional and courteous demeanor .

    Product Knowledge:

    • Develop a deep understanding of the product or service offerings to provide accurate and relevant support.
    • Stay updated on product changes, updates, and new features.

    Escalation Management:

    • Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution.
    • Follow up with customers to ensure that escalated issues are resolved satisfactorily.

    Feedback Collection:

    • Gather feedback from customers regarding their experiences with the service provided.

    Collaboration:

    • Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call.
    • Should be able to check environmental parameters such as earthling for the proper functioning of product. .
    * This salary range is an estimation made by beBee
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