- Provide timely and effective technical, Troubleshoot and resolve technical issues related to the product .
- Install and implement new programs, upgrade OS and hardware, take data backup and conduct recovery process
- Analyze customer problems, diagnose root causes, and implement solutions to resolve issues promptly.
- keep customer proactively informed , maintain a professional and courteous demeanor .
- Develop a deep understanding of the product or service offerings to provide accurate and relevant support.
- Stay updated on product changes, updates, and new features.
- Escalate complex technical issues to the appropriate teams within the organization for further investigation and resolution.
- Follow up with customers to ensure that escalated issues are resolved satisfactorily.
- Gather feedback from customers regarding their experiences with the service provided.
- Collaborate with cross-functional teams including logistics and ensure defective /unused goods parts are returned immediately after the call.
- Should be able to check environmental parameters such as earthling for the proper functioning of product. .
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Sustainext is looking for an IT Support Engineer who comes with a strong background in IT infrastructure support. · We are seeking an IT Support Engineer to maintain our systems, · and provide technical support to our users. ...
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Bengaluru, Karnataka1 month ago
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Junior Customer Support Engineer - Bengaluru / Bangalore - Sysnet
Description
Technical Support:
Problem Solving:
Customer Communication:
Product Knowledge:
Escalation Management:
Feedback Collection:
Collaboration:
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Senior Support Engineer/ Support Engineer
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IT Support Engineer
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IT Support Engineer
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Support Engineer
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Support Engineer
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Support Engineer
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Support Engineer
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Support Engineer
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It Support Engineer
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IT Support Engineer
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Support Engineer
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IT Support Engineer
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IT Support Engineer
Only for registered members Bengaluru, Karnataka
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IT Support Engineer
Only for registered members Bengaluru
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IT Support Engineer
Only for registered members Bengaluru
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Support Engineer
Only for registered members Bengaluru
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Support Engineer
Only for registered members Bengaluru
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IT Support Engineer
Only for registered members Bengaluru
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IT Support Engineer
Only for registered members Bengaluru
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Support Engineer
Only for registered members Bengaluru
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IT Support Engineer
Full time confidential- Bengaluru / Bangalore
