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- Support, maintain and monitor corporate global applications and application platforms
- Maintain and monitor corporate application strategies and application platforms
- Monitor, maintain and report on capacity across components, application availability, security, roadmaps
- Manage and deliver application DR and BCP
- Own and develop core operating processes
- Manage and deliver weekly, monthly and other reports
- Derive process and application platform improvements and developments
- Plan strategic development of corporate application platforms
- Maintain excellent knowledge of technology release schedules and updates
- Engage with key stakeholders to provide technical consultancy and guidance
- Work closely with international offices to understand their requirements and ensure solutions are fit for purpose and legislatively compliant
- Engage with suppliers, establishing and owning relationships and evaluating new functionality and technologies
- Develop and maintain systems of governance, responsibility and accountability for all application activity in the company, working with auditors as required
- Manage, record and deliver all application and configuration documentation (via DevOps) and change records
- Develop and implement SLAs and KPIs.
- Provide guidance, advice and support on technology and technical systems as required.
- Microsoft Office 365
- Microsoft Dynamics 365 (FinOps, PMA, HR, Customer Engagement)
- DevOps
- Basic financial comprehension (AR, AP, P2P, Ledgers, Transactions)
- Technical workflows
- Business Intelligence
- Platform support
- Technology procurement
- Managed Service Partner management
- Broad comprehension of corporate finance principles Engaging key business stakeholders and gauging requirements
- Engaging key business stakeholders and gauging requirementsExperience
- Engaging key business stakeholders and gauging requirements
- Working with and managing technology suppliers
- Supporting and measuring technical application systems and platforms
- Configuring financial and other business applications
- High level technical support, problem management and critical incident response
- Planning application roadmaps
- ERP delivery projects
- Delivery of SaaS solutions to global customers
- Strong technical understanding of D365 (FinOps, PMA, Talent/HR, Customer Engagement)
- Supplier management, outsourced support management and service provider management
- Financial principles, cost planning and budgeting
ERP Business Application Manager - New Delhi, India - BB Works
Description
Responsibilities:
Essential professional skills, knowledge and experiences: