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- Manage daily outbound call center dialer functionality end to end and real time.
- Manage the dialer application and upload of database.
- Monitor and churn the database tables as per the connectivity delivered in a specific campaign.
- Control Idle time and call drop offs by understanding pacing ratios
- Responsible to manage telecom lines, recommend and switch lines between GSM, PRI & SIP to increase the connectivity.
Dialer Manager-Cross Sell eBranch - Thane, India - IDFC FIRST Bank
Description
Role/ Job Title : Dialer Manager-Cross Sell eBranch
Function/ Department : Turbo Cross Sell
Job Purpose :
The role entails ensuring stability of dialer application, telecom lines performance management and real time monitoring and reducing idle time of the agents by delivering system enhancements required to better the existing process in most cost efficient and technology effective manner.
Roles & Responsibilities :
Education Qualification:
Graduation: Any
Post-graduation : MBA, PGDM
Experience : 5+ years of relevant experience