Escalation Engineer - Bengaluru

About Zscaler · Zscaler is a pioneer and global leader in zero trust security. The world s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transfo ...

Riverbed enables organizations to maximize performance and visibility for networks and applications. · ...

We are looking for an Escalation Engineer to join our team based in Bangalore. · The successful candidate will provide world-class post-sales technical support to internal Level I & Level II Support Engineers, · as well as provide direct support to customers and partners on escal ...

Riverbed enables organizations to maximize performance and visibility for networks and applications. · Provide remote support to customers via phone, web, and email · Troubleshoot performance issues related to network/data forensics · ...

Netskope's customers include some of the largest Fortune 500 companies that demand best in class customer support. · Own and drive escalated support issues. · Work on critical incident response tasks as required.Take technical ownership for escalated tickets to ensure they progre ...

As a Dev Escalation Engineer at Aruba (an HPE Company), you will serve as the final escalation point for advanced technical issues and ensure mission-critical applications run smoothly. You will leverage deep technical expertise to troubleshoot, debug, and provide innovative solu ...

Job Description Summary · Do you thrive in a start-up vibe? Were you built for a small, nimble, and dynamic team that& ready to win? If you answered yes, we want to talk to you We are now going back to our · roots as a standalone business unit to focus on our SaaS business—an are ...

Collaborate with cross-functional teams to resolve escalated technical issues efficiently. · Analyze complex problems and develop effective solutions to meet customer needs. · Provide timely and professional support to customers via phone, email, or chat. · Develop and maintain d ...

Be a part of a team that's ensuring Dell Technologies' product integrity and customer satisfaction. · Serve as a global escalation point, collaborating with various teams to resolve issues. · ...

Dive deep into customer-reported issues by analyzing logs, debugging production code, and identifying root causes. · Provide solutions and mitigation for business continuity by using existing product capabilities to minimize the need for hotfixes and shorten unavailability period ...

Collaborate with cross-functional teams to resolve complex technical issues develop and implement effective escalation processes to improve customer satisfaction analyze and troubleshoot technical problems using various tools and techniques provide expert guidance on NetScaler pr ...

The Tier-4 Escalation Engineer is a critical member of the enterprise software support and engineering team. You will troubleshoot complex production issues, implement fixes, and improve product reliability. The role requires deep technical expertise across cloud, virtualization, ...

Resolve customer issues by effectively partnering with functional leads in Engineering (on-site and remote), Product Management, TAC, Sales and elsewhere as required by the nature of the escalation · Develop and maintain a prioritized Issue List and Action Plan to manage escalati ...

This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office. · Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their dat ...

This role has been designed as onsite with an expectation that you will primarily work from an HPE office. · Helping some the largest companies in the world modernize their networks to meet the demands of a digital future,Hewlett Packard Enterprise is the global edge-to-cloud com ...

This role has been designed as onsite with an expectation that you will primarily work from an HPE office. · Resolve customer issues by effectively partnering with functional leads in Engineering (on-site and remote), Product Management, TAC, Sales and elsewhere as required by th ...

Key Responsibilities · Handle escalated customer issues via phone, email, and remote access, providing timely and effective solutions. · Install, configure, and administer Active Directory, Group Policies, and Windows Server environments. · Troubleshoot networking protocols, secu ...

The Lead Escalation Engineer provides technical assistance on Citrix products to customers of large size, scope, and/or political complexity via phone email or remote access. · The support focuses on in-depth problem analysis of Citrix products and their integration into enterpri ...

We are part of the Advanced Support team and provide Level 2 support for XenServer products. Cases that the Frontline teams are unable to resolve are escalated to Advanced Support engineers, who either work directly on the issue or collaborate with the Product Engineering team wh ...

Zscaler is a pioneer and global leader in zero trust security. The world's largest businesses rely on Zscaler to secure users, branches, applications, data & devices. · Troubleshooting and resolving customer or production cloud incidents that have been escalated by the support te ...