Customer Service Representative - Pune, India - Market Expertise

Description

Roles and Responsibilities:

Primarily will be involved in conducting research surveys through telephonic interviews globally and record the feedback with 100% accuracy

Conducting telephonic (CATI) and web based (CAWI) interviews with CXOs, Senior and Mid Level executives across different geographies.

Understand business objectives to discover prospective client preferences. Building Databases through various search engines like ZoomInfo, LinkedIn, One Source, Google, Bloomberg, Hoovers etc.

Performing Market Research across industry verticals such as Information Technology, Financial Services, Retail, Manufacturing, Telecommunication, Health-care, Energy and Utilities, Pharmacy, Automobiles etc

Skills:

Excellent verbal and written communication

Using problem-solving skills to handle difficult or irate clients

A methodical approach to manage focus groups, carrying out interviews and conducting surveys over the phone

Ability to cope up with the fast-paced work.

Should be flexible and willing to learn and work as part of the team and organization

Must be able to work a flexible schedule

Employment Type: Full-Time

Job Location: Pune

Industry Type: Market Research (Business to Business)

Education: Any Bachelors Degree