Tele Caller - Mumbai, India - Bluestone Education & Migration

Description

Overview:

The role of aTele Caller is pivotal in establishing and maintainingcommunication with customers to promote and sell products orservices address inquiries and ensure customer satisfaction. TeleCallers play a crucial role in building and maintaining customerrelationships contributing to the overall success and growth of theorganization.

KeyResponsibilities:

• Conducting outboundcalls to potential and existingcustomers.
• Promoting and selling products orservices over the phone.
• Handling customerinquiries and resolving issues.
• Maintaining ahigh level of professionalism and customerservice.
• Following communication scripts whenhandling different topics.
• Meeting weekly andmonthly sales targets.
• Building and maintaininga customer database.
• Keeping detailed recordsof interactions and transactions.
• Collectingand updating customer information.
• Ensuringcustomer satisfaction and loyalty.
• Adhering toall company policies andprocedures.
• Continuously improving throughfeedback.
• Managing time effectively to ensuremaximum productivity.
• Resolving customercomplaints in a professional manner.
• Providingproduct or service information tocustomers.

RequiredQualifications:

• High school diplomaor equivalent.
• Proven experience as a TeleCaller or similar role.
• Excellent communicationand interpersonal skills.
• Strong sales andnegotiation skills.
• Ability to handle rejectionand overcome objections.
• Good knowledge ofrelevant computer programs and telephonesystems.
• Ability to multitask prioritize andmanage time effectively.
• Customer focus andadaptability to different personalitytypes.
• Ability to work well in a teamenvironment.
• Positive and energeticattitude.
• Ability to meet and exceed salestargets.
• Attention to detail andaccuracy.
• Problemsolvingskills.
• Ability to work underpressure.
• Flexibility to work differentshifts.

problem-solving,customerservice,sales targets,multitasking,positive attitude,computerprograms,teamwork,negotiation,telephonesystems,communication,sales,customer focus,timemanagement