Guest Service Associate - Delhi, Mumbai, Kolkata - Marriott

    Marriott
    Marriott Delhi, Mumbai, Kolkata

    1 day ago

    Full time ₹150,000 - ₹300,000 (INR) per year *
    Description

    Guest Service Associate - Front Office

    Location: Hyderabad, Telangana, India

    As a Guest Service Associate - Front Office, you're the first point of contact for our guests, setting the tone for their entire stay. You'll handle all aspects of guest check-ins and check-outs, efficiently manage payments, and be a friendly source of information and assistance. Your role is vital in ensuring every guest receives exceptional service and leaves with a memorable impression.

    Your Responsibilities

    Guest Registration & Financial Transactions:

    • Process all guest check-ins by confirming reservations, assigning rooms, and issuing/activating room keys.
    • Process all payment types, including room charges, cash, checks, debit, and credit cards.
    • Handle all check-outs, including resolving any late or disputed charges efficiently.
    • Run daily reports (e.g., number of arrivals, departures), identify special requests, and check reports for accuracy.
    • Complete designated cashier and closing reports accurately in the computer system.
    • Cash guests' personal and traveler's checks.
    • Count your bank at the beginning and end of each shift, balancing and dropping receipts according to Accounting specifications.

    Information & Support:

    • Answer, record, and process all guest calls, messages, requests, questions, or concerns promptly.
    • Coordinate with Housekeeping to track the readiness of rooms for check-in.
    • Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
    • Supply guests with directions and information regarding the property and local areas of interest.

    Professionalism & Safety:

    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to your manager.
    • Ensure your uniform and personal appearance are clean and professional.
    • Maintain confidentiality of proprietary information and protect company assets.
    • Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; and thank guests with genuine appreciation.
    • Speak with others using clear and professional language; answer telephones using appropriate etiquette.
    • Develop and maintain positive working relationships with colleagues.
    • Comply with all quality assurance expectations and standards.

    Physical Requirements

    • Stand, sit, or walk for an extended period of time.

    Preferred Qualifications

    • Education: High school diploma or G.E.D. equivalent.
    • Related Work Experience: No related work experience.
    • Supervisory Experience: No supervisory experience.
    • License or Certification: None.
    * This salary range is an estimation made by beBee
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Guest service associate