Sr Associate - Pune - Outpace Consulting Services

    Outpace Consulting Services
    Outpace Consulting Services Pune

    1 day ago

    Full time ₹800,000 - ₹1,600,000 (INR) per year *
    Description

    Outpace Consulting Services is seeking skilled for Sr Process Associate : Customer Service an International Voice Process at a leading ITES company. This role is crucial for delivering exceptional customer experiences by handling inquiries, resolving issues, and providing comprehensive support via phone. If you have a passion for customer service, excellent communication skills, and thrive in a dynamic, 24x7 environment, we encourage you to apply.

    Key Responsibilities:

    • Customer Inquiry Resolution: Act as the first point of contact, responding to customer inquiries about products or services, providing information, and offering guidance over the phone.
    • Issue Troubleshooting: Troubleshoot and resolve various customer issues and complaints, finding effective solutions to customer concerns.
    • Customer Assistance: Help customers navigate product features, troubleshoot technical difficulties, and optimize their overall experience.
    • Interaction Management: Maintain a positive and professional attitude, actively listen to customer needs, and ensure customer satisfaction throughout every interaction.
    • Documentation & Reporting: Accurately document customer interactions, track issues, and provide feedback to contribute to improved customer service processes.

    Required Qualifications:

    • Experience: Graduate or Undergraduate with a minimum of 1 year of experience in an International BPO setting.
    • Must not have any exams scheduled in the next 6 months.
    • Immediate joiners are preferred.
    • Skills: Excellent Communication Skills (verbal, specifically for international voice processes).
    • Strong problem-solving abilities.
    • Customer-centric mindset with empathy and patience.
    • Ability to learn and adapt to new technologies and processes.

    Work Environment:

    • Shifts: 24x7 rotational shifts.
    • Working Days: 5 days working per week.
    • Transportation: Both-side cab facility provided (with night shift allowance).
    * This salary range is an estimation made by beBee
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