- Serve as the SME for ServiceNow CSDM and CMDB initiatives.
- Collaborate with business and IT stakeholders to understand requirements and translate them into CSDM-aligned data structures.
- Drive the implementation of CSDM 4.0 or later across ServiceNow modules including ITSM, ITOM, APM, SAM, etc.
- Identify gaps in the current CMDB structure and lead remediation initiatives.
- Define, enforce, and maintain CMDB governance policies and data quality metrics.
- Facilitate workshops and working sessions to align IT services with business capabilities.
- Maintain documentation including data dictionaries, process flows, and mapping documents.
- Support audits and compliance by ensuring adherence to CSDM standards.
- Collaborate with technical teams (developers, architects) to ensure solutions meet business needs.
- Generate dashboards and reports to track KPIs related to CMDB health and CSDM maturity.
- 8+ years in ITSM/ITOM roles, with at least 6 years focused on ServiceNow CSDM and CMDB.
- Proven experience with ServiceNow platform modules: CMDB, Discovery, ITSM, ITOM, APM, SAM.
- Strong understanding of CSDM (versions 3.0 / 4.0), service mapping, and data modeling.
- Experience in creating data governance frameworks, policies, and compliance standards.
- Excellent analytical, documentation, and communication skills.
- Ability to engage effectively with both technical and non-technical stakeholders.
- Experience using ServiceNow Reporting and Performance Analytics is a plus.
- ServiceNow Certified System Administrator (CSA) or CSDM certification preferred.
- Familiarity with cloud infrastructure (AWS, Azure, GCP) and CMDB integration.
- Experience with Agile/Scrum methodology.
- Previous involvement in ServiceNow implementation or upgrade projects.
- Bachelor's Degree in Computer Science, Information Systems, or related field.
- Relevant certifications (e.g., ServiceNow CSA, ITIL v4, CSDM training) preferred.
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Physics Wallah — Business Analyst (Offline Vidyapeeth) · Role: Business Analyst · Experience: 1–3 Years · Physics Wallah's Offline Vidyapeeth team is growing fast, and we are looking for a highly analytical, · business-driven Business Analyst to partner closely with the team ...
Vishakhapatnam14 hours ago
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The SDS Business Analyst will be responsible for management of supplemental data sources (SDS), including audit documentation, HEDIS technical specification review, and tracking of supplemental data sources. · This role requires collaboration with appropriate areas of the busines ...
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Job summary · Experience in analysing, managing, and optimising EDI transactions within the logistics and supply chain operations. · ResponsibilitiesAnalyze and implement EDI processes for logistics and supply chain transactions. · Maintain and support the integration of EDI syst ...
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Role: Business Analyst · Experience: 13 Years · Physics Wallah's Offline Vidyapeeth team is growing fast, and we are looking for a highly analytical, · business-driven Business Analyst to partner closely with the team and drive data-led · decision-making. If you're passionate abo ...
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Dear All, · Hope you are doing great · This is Swathi from Miracle Software Systems, Inc. · We have an immediate requirement on · "Workday Analyst" · for · "Visakhapatnam" · Location. · Position :Workday Analyst · Location :Visakhapatnam · Experience: Minimum 7+ Yrs of Experien ...
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Hiresquad Resources is looking for an experienced Transactional Quality Manager for a Domestic Banking Process . If you are currently a Manager Quality or a tenured Deputy Manager on paper within a BPO's domestic banking process, with over 8 years of overall experience, you'll be ...
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Business Analyst - Visakhapatnam - confidential
Description
We are seeking a seasoned ServiceNow CSDM Business Analyst with extensive expertise in ITSM/ITOM processes, data modeling, and CMDB governance. The ideal candidate will act as a Subject Matter Expert (SME) on CSDM, collaborating with stakeholders to design, implement, and govern enterprise-wide ServiceNow solutions.
Key Responsibilities:
Required Skills & Qualifications:
Nice to Have:
Education:
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Business Analyst
PW (PhysicsWallah)- Vishakhapatnam
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Business Analyst
Only for registered members Vishakhapatnam/Vizag
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Business Analyst, HEDIS HealthCare
Only for registered members Visakhapatnam
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Electronic Data Interchange Business Analyst
Only for registered members Vishakhapatnam, Andhra Pradesh
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Business Analyst- Visakhapatnam
Only for registered members Visakhapatnam
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HR Executive – Visakhapatnam
Only for registered members Visakhapatnam, Andhra Pradesh
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EDI Analyst
Only for registered members Vishakhapatnam/Vizag
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Workday Analyst
Only for registered members Vishakhapatnam, Andhra Pradesh
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Transactional Quality Manager//Domestic Banking//BPO
Full time confidential- Visakhapatnam
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Document Control Analyst
Full time confidential- Visakhapatnam
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QA Engineer
Only for registered members Vishakhapatnam, Andhra Pradesh
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Platform Engineering Specialist
Only for registered members Vishakhapatnam, Andhra Pradesh
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MuleSoft Developer
Full time confidential- Visakhapatnam
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Consulting Analyst
Only for registered members Vishakhapatnam, Andhra Pradesh
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IT HEAD
Only for registered members Visakhapatnam
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Data Science Trainer
Only for registered members Vishakhapatnam, Andhra Pradesh
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Consulting Manager
Only for registered members Vishakhapatnam, Andhra Pradesh
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Document Control Material Master Analyst
Only for registered members Visakhapatnam
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IT Support And Infrastructure Analyst
Only for registered members Vishakhapatnam, Andhra Pradesh
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Manager(Consulting and Banking Background)
Only for registered members Vishakhapatnam, Andhra Pradesh