Program Coordinator, Guest Relations - Hyderabad, Telangana
1 month ago
Job summary
What this job involves: As a Program Coordinator Guest Relations within JLLs Facility Management team you will serve as the first point of contact for visitors and employees playing a pivotal role in delivering outstanding guest experiences and ensuring efficient front desk operations This role combines hospitality operational support and coordination to create a welcoming and productive work environment while assisting with service delivery driving customer engagement and supporting event and facility management functions You will greet and assist visitors clients and employees with warmth professionalism while managing the reception areas appearance to ensure it remains tidy organized and welcoming Reporting to the Facility Manager in a full-time capacity you will operate visitor management systems for registrations badges access control while handling incoming calls messages emails clarity courtesy contributing JLL mission creating exceptional workplace experiences superior customer service comprehensive facility management support What your day-to-day look like Greet assist visitors clients employees warmth professionalism managing reception areas tidiness organization welcome environment Operate visitor management system registrations badges access control handling incoming calls messages emails clarity courtesy Act point contact employee visitor queries supporting periodic feedback collection enhance services standards Collaborate helpdesk timely resolution service tickets TT monitoring facility usage coordinating vendors issue resolution Support coordination execution internal events meetings leadership visits ensuring readiness meeting rooms common areas Conduct basic facility inspections front office equipment safety supplies assisting executing safety procedures emergency protocols Maintain circulate event tracker assisting logistics setup catering tech support guest logistics coordination Maintain inventory front-desk supplies operational readiness liaising employees updates amenities events information Required Qualifications years experience receptionist customer service hospitality-related role preferably within facility management corporate environments Strong interpersonal communication skills multitasking prioritizing time efficiently front desk operations Working knowledge MS Office Outlook Excel PowerPoint familiarity helpdesk visitor management systems plus Passion providing high-quality customer experiences proactive adaptable approach ability work minimal supervision Professional demeanor attention detail team player mindset positive collaborative approach guest relations Ability resolve complaints disruptions customer-centric approach supporting facility functions Experience visitation registration badge access corporate environments Preferred Qualifications experience facilities corporate backgrounds knowledge event meeting room managements background engagement feedback processes enhancing services Background safety procedures protocols workplaces inspecting facilities Location Onsite At JLL collectively shaping brighter way our clients ourselves fellow employees We choose take more inspiring innovative optimistic path journey success What sets apart culture collaboration locally across globe allows transformative solutions real estate industry We wellbeing champion inclusivity belonging teams JLL Equal Opportunity Employer committed diversity inclusion
Job description
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