Software Engineer, Application Support - Bengaluru, India - Altisource
Description
Job Description
Handle production incidents in an effective manner and provide quick turnaround to customersCommunicate adequately with customers to keep them informed on the status of their tickets at all timesCo-ordinate with internal stakeholders such as QE, Product Management, Infrastructure support and Release management teams to deliver solutions to customer requirementsWork as a team player to contribute to the overall operational success of the team by being flexible to work in shifts and weekend on call support activitiesDocument all the customer interactions and technical investigations in the ticketing system at all timesRepresent team in audit reviews, change advisory calls, business continuity programs such as Disaster Recovery exercisesExecute IT application support activities.
Level-2 Troubleshooting Applications / Infrastructure issues within benchmarked SLA'sResponsible to report production impact details and able to elaborate to the managementAdhere to standards and processes for incident resolution.
Maintain production support run books for each application.Analyze and drive to RCA (Root Cause Analysis).Assist in testing and monitoring systems changes implemented.
Ensure compliance with Client policies and procedures.
Provide appropriate status updates and track assignments on routine basisLevel-3 responsibilities for identifying defective behavior within supported applications and work with the appropriate development team to identify root cause and communicate with end-users on the delivered solution.
In addition, will need to coordinate with the application development team(s) on the release of hotfixes, features and functionality to supported applications.
Will perform release migration steps to Production environments as documented in the release planQualifications
Required Skills –Linux and Windows environmentwork experience in AWS Cloud,SQL Databases (MySQL, MS-SQL),Java,Tomcat,ApacheExperience – 5-7 years