Customer Care Executive - Mumbai - confidential

    confidential
    confidential Mumbai

    6 days ago

    Full time
    Description
    • Respond to customer queries and issues via phone, email, and chat in a timely and professional manner.
    • Provide accurate information related to products/services and troubleshoot basic technical or process-related concerns.
    • Escalate complex issues to the appropriate department and follow up for resolution.
    • Log all interactions in the CRM system and maintain updated records.
    • Ensure high levels of customer satisfaction by delivering prompt and empathetic service.
    • Adhere to internal processes, SOPs, and quality standards.
    • Support internal teams or departments with helpdesk-related tasks when needed.

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