Service Management Lead - Noida, India - People Prime Worldwide

    People Prime Worldwide
    People Prime Worldwide Noida, India

    2 days ago

    Full time ₹1,500,000 - ₹3,500,000 (INR) per year *
    Description

    Job Overview

    • Job Title: Service Management Lead
    • Client: Kyndryl, India
    • Employment Type: Permanent
    • Experience Required: 7+ Years
    • Work Mode: Onsite
    • Location: Noida
    • Notice Period: Immediate to 20 Days

    Role OverviewWe are looking for an experienced Service Management Lead who can lead delivery teams, manage customer-facing IT services, and drive service quality through automation and continuous improvement. This role involves close interaction with customers, internal teams, and delivery partners.Key Responsibilities

    • Lead and manage IT service delivery teams to ensure stable and high-quality services
    • Own Incident, Problem, and Change Management processes and ensure timely resolution
    • Perform root cause analysis (RCA) and drive continuous service improvements
    • Work closely with delivery partners and SRE teams to meet customer expectations
    • Use AIOps, automation, and analytics to improve efficiency and reduce incidents
    • Act as the primary point of contact for customers, providing regular updates and service reviews
    • Manage vendors and technology partners effectively
    • Support and mentor team members, fostering a positive and growth-oriented work environment

    Required Skills & Experience

    • 7+ years of experience in IT Service Delivery / IT Operations
    • Strong experience in leading delivery teams and managing IT services
    • Hands-on experience with ITSM processes (Incident, Problem, Change)
    • Exposure to managed services environments and technology vendors
    • Knowledge of AIOps, automation, or service analytics
    • Excellent customer communication and stakeholder management skills
    • Strong people management and leadership abilities

    Preferred Qualifications

    • Bachelors degree
    • Certifications such as ITIL, PMP, or Six Sigma (good to have)
    * This salary range is an estimation made by beBee
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