- Job Title: Service Management Lead
- Client: Kyndryl, India
- Employment Type: Permanent
- Experience Required: 7+ Years
- Work Mode: Onsite
- Location: Noida
- Notice Period: Immediate to 20 Days
- Lead and manage IT service delivery teams to ensure stable and high-quality services
- Own Incident, Problem, and Change Management processes and ensure timely resolution
- Perform root cause analysis (RCA) and drive continuous service improvements
- Work closely with delivery partners and SRE teams to meet customer expectations
- Use AIOps, automation, and analytics to improve efficiency and reduce incidents
- Act as the primary point of contact for customers, providing regular updates and service reviews
- Manage vendors and technology partners effectively
- Support and mentor team members, fostering a positive and growth-oriented work environment
- 7+ years of experience in IT Service Delivery / IT Operations
- Strong experience in leading delivery teams and managing IT services
- Hands-on experience with ITSM processes (Incident, Problem, Change)
- Exposure to managed services environments and technology vendors
- Knowledge of AIOps, automation, or service analytics
- Excellent customer communication and stakeholder management skills
- Strong people management and leadership abilities
- Bachelors degree
- Certifications such as ITIL, PMP, or Six Sigma (good to have)
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Service Management Lead - Noida, India - People Prime Worldwide
Description
Job Overview
Role OverviewWe are looking for an experienced Service Management Lead who can lead delivery teams, manage customer-facing IT services, and drive service quality through automation and continuous improvement. This role involves close interaction with customers, internal teams, and delivery partners.Key Responsibilities
Required Skills & Experience
Preferred Qualifications
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Lead Project Manager
Only for registered members Noida, Uttar Pradesh
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Lead Assistant Manager
Only for registered members Noida, Uttar Pradesh, India
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Service Management Lead
Only for registered members Noida
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Lead Assistant Manager
Only for registered members Noida, Uttar Pradesh, India
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Lead Assistant Manager
Only for registered members Noida, Uttar Pradesh, India
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Growth Management lead
Only for registered members Noida, Uttar Pradesh
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Lead Assistant Manager
Only for registered members Noida, Uttar Pradesh, India
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Sales Lead Manager
Only for registered members Noida, Uttar Pradesh
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Resource Management Lead
Only for registered members Noida, Uttar Pradesh
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Lead / Dy. Manager
Full time confidential- Noida
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Lead Assistant Manager
Only for registered members Noida, Uttar Pradesh, India
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Lead Assistant Manager
Only for registered members Noida, Uttar Pradesh, India
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Lead Contracts Manager
Only for registered members Noida, Uttar Pradesh
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Lead Assistant Manager
Only for registered members Noida, Uttar Pradesh, India
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Lead Assistant Manager
Only for registered members Noida
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Service Management Lead
Only for registered members Noida
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Lead Assistant Manager
Only for registered members Noida, Uttar Pradesh, India
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Lead Assistant Manager
Only for registered members Noida
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SOC Lead/ Manager
Only for registered members Noida
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Lead Assistant Manager
Full time Only for registered members Noida