it software operations head - Mumbai City
1 month ago
Job summary
The Senior IT Software Operations Engineer is responsible for owning the stability, availability and performance of business-critical software applications and operational systems.
This role goes beyond routine support and focuses on problem ownership root cause elimination automation operational excellence and mentoring junior team members.
The senior professional acts as a technical bridge between development infrastructure security and business stakeholders ensuring that production systems meet SLAs compliance standards and scalability requirements.
Key Responsibilities Senior Level Expectations Operational Ownership Own end-to-end production support for assigned applications and platforms Ensure high availability reliabilityand performance of production systems Proactively identify operational risks implement preventive controls Lead major incident management including communication coordination resolution Incident Problem & Change Management Act as primary escalation point for complex application system issues Perform deep root cause analysis RCA drive permanent corrective actions Lead problem management initiatives to reduce recurring incidents Review approve implement production changes following ITIL change processes Technical Leadership Review incident trends provide technical direction for improvements Define enforce operational best practices standards Participate in architecture design reviews from an operations perspective Automation & Continuous Improvement Identify repetitive operational tasks design automation solutions Develop scripts tools to improve monitoring alerting self-healing Drive shift-left initiatives by collaborating with development teams Improve system observability using logs metrics traces Release & Deployment Management Plan oversee software releases patches upgrades Ensure zero-downtime or low-risk deployments Coordinate with DevOps QA infrastructure teams during releases Validate rollback contingency plans Monitoring Compliance Security Design maintain application health monitoring alerting Ensure compliance with security policies audit requirements SLAs Participate vulnerability remediation patch management audits Ensure documentation is audit-ready up-to-date Stakeholder Communication Communicate clearly with business users product teams management Provide incident reports operational metrics improvement plans Act trusted technical advisor for production stability Required Skills Senior Level Technical Skills Strong experience Windows Linux production environments Advanced application troubleshooting logs performance memory threads Strong database knowledge query analysis Experience ITSM tools ServiceNow Jira Remedy Solid understanding ITIL processes Incident Problem Change Advanced Preferred Skills Cloud platforms AWS Azure GCP Monitoring observability ELK Splunk Grafana Prometheus Datadog CI CD DevOps exposure Containers orchestration Docker Kubernetes Networking fundamentals DNS load balancers firewalls Security compliance awareness Behavioral Leadership Expectations Strong ownership mindset Calm under pressure incidents Excellent analytical decision-making skills Ability mentor influence without authority Clear written verbal communication Continuous improvement mindset Success Metrics Senior Level Reduction in recurring incidents Improved system uptime SLA adherence Faster MTTR Mean Time Resolve Increased automation coverage Improved operatioanl documentation quality Positive feedback stakeholders team members
Job description
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