Product Success Intern - Noida - The LHR Group

    The LHR Group
    The LHR Group Noida

    4 days ago

    Technology / Internet
    Description

    Product Success Intern

    The LHR Group

    We're looking for a motivated and people-oriented Intern to join our team and drive the success of our AI-powered hiring platform. This role sits at the heart of product adoption and customer success - helping recruiters and candidates get the most out of our technology.

    If you're passionate about helping people, love solving problems in real-time, and want hands-on experience driving product engagement, this is the role for you.

    What You'll Be Doing

    Driving Product Adoption & Engagement

    • Connect with recruiters to onboard them onto our AI-powered Resume Parser and ATS
    • Drive daily engagement by ensuring recruiters are actively using the platform and seeing value
    • Proactively reach out to users to gather feedback and identify areas of improvement

    Customer Success & Support

    • Resolve recruiter doubts and questions about the platform via calls, chat, or email
    • Connect with candidates to address their queries and ensure a smooth application experience
    • Act as the voice of the user, bringing insights back to the product team

    Product Enablement

    • Create simple guides, FAQs, and walkthroughs to help users navigate the platform
    • Monitor user behavior and flag adoption blockers or pain points
    • Support product rollout activities and user readiness initiatives

    Tech Development Collaboration

    • Work closely with the product and tech teams to communicate user needs
    • Assist in documenting common issues and solutions
    • Help track product success metrics and user satisfaction

    What We're Looking For

    • Strong communication and interpersonal skills - you're comfortable talking to people
    • Problem-solving mindset with the ability to think on your feet
    • Interest in customer success, user engagement, or product adoption
    • Comfort learning and explaining technology to non-technical users
    • Self-starter attitude—you take initiative and follow through
    • Bonus: Familiarity with Nocode DB, Airtable
    • Adept at integrating AI tools like Claude into daily workflows.

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