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  • Senior Executive - Noida, India - EXL IT service management

    EXL IT service management
    EXL IT service management Noida, India

    4 weeks ago

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    Description

    Job Description:

    The Billing and Invoicing Team is a specialized group responsible for timely, efficient, and accurate billing of our clients. We collaborate with the Sales Team to understand customer needs and work closely with our collections team to ensure Insight Global receives payment from IG's invoices.

    As a member of this team, you will own a portfolio of accounts and build positive professional relationships with both clients and internal partners. With our company experiencing significant growth, it is an exciting time to be part of our organization.

    This role requires an individual with 3-5 years of experience in specialty or custom billing for clients. The ideal candidate will possess strong problem-solving skills, effective time management, and the ability to manage internal and external customer expectations. You should also be able to ask for help when needed and bring new ideas to the job, processes, and team.

    Core Responsibilities:

    • Accurately onboard billing profiles and gather specific documentation for every new contractor that goes onsite.
    • Send invoices on time and accurately per customer requirements.
    • Develop standard operating procedures for new customer setups.
    • Manage workload to meet internal and external deadlines.
    • Research and reconcile account issues.
    • Provide detailed updates on unbilled accounts.
    • Collaborate with the Collections team for customer issues.
    • Enter AP portal data (Ariba, Fieldglass, IQN, OB10).

    Job Requirements & Experience:

    • Minimum 3-5 Years of specialty or boutique billing (or similar position)
    • Mid-level to Advanced Excel skills
    • Proven experience managing customer AP Portals (Ariba, OB10, etc.)
    • Proven experience resolving PO spend issues, pricing errors, and other billing errors.
    • Track PO spend
    • Work autonomously as well as in a team
    • A strong curiosity to challenge processes and improve them
    • Proven ability to resolve difficult customer situations
    • Strong communication and customer service skills
    • Work in the office and collaborate with the billing team and leadership at least 3 days per week

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