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- Team Leadership:
- Supervise and manage a team of telemarketing agents, providing guidance, training, and performance evaluations.
- Foster a positive and motivated work environment to boost team morale and productivity.
- Campaign Execution:
- Plan, coordinate, and execute outbound telemarketing campaigns to achieve sales and lead generation targets.
- Monitor campaign progress, call volume, and agent performance.
- Performance Management:
- Set individual and team targets for call volume, conversions, and other relevant metrics.
- Provide coaching, feedback, and performance evaluations to agents to improve outcomes.
- Data Analysis and Reporting:
- Analyze call data and campaign results to identify trends, areas for improvement, and opportunities for optimization.
- Prepare regular reports on team and campaign performance for management.
- Agent Training and Development:
- Design and deliver training programs to enhance agents product knowledge, sales techniques, and customer interaction skills.
- Conflict Resolution:
- Address agent concerns and resolve conflicts promptly and effectively.
- Provide solutions to challenges that may arise during campaign execution.
- Leadership and team management abilities.
- Excellent communication skills, both verbal and written.
- Strong analytical and problem-solving skills.
- Customer-centric mindset and understanding of effective sales techniques.
- Data-driven decision-making based on campaign metrics.
- Conflict resolution and interpersonal skills.
- Proficiency in call centre software and CRM systems.
- Time management and organizational skills.
- Ability to adapt to changing campaign requirements and dynamics.
Floor Manager – Call Centre - Chennai, India - Cynosure Corporate Solutions
Description
A Telemarketing Floor Manager is responsible for overseeing the daily operations of a telemarketing team, ensuring effective sales and lead generation activities, and managing the performance of telemarketing agents on the floor.
Responsibilities:
Skills & Qualifications: