Sr. Manager - Ahmedabad - Mavlers

    Mavlers
    Mavlers Ahmedabad

    6 days ago

    Description

    Shift: EU Shift

    Experience: 6+ years

    Employment Type: Permanent

    Role Overview

    We are hiring a Practice Head – CRM / Campaign Management (SFMC) to lead enterprise-grade CRM and campaign execution using Salesforce Marketing Cloud. This role combines people leadership, client ownership, and platform expertise to drive scalable and high-impact CRM programs.

    Key Responsibilities

    • Own end-to-end delivery for SFMC clients: scoping → planning → execution → deployment → reporting
    • Lead and manage a team of SFMC developers, campaign managers, and CRM specialists
    • Ensure high-quality execution across Email Studio, Journey Builder, Automation Studio, and integrations
    • Partner with internal teams (Content, Design, Production, Analytics) for seamless delivery
    • Serve as the senior client contact for SFMC engagements
    • Drive best practices, documentation, and process standardization within the practice
    • Monitor campaign performance and guide optimization strategies
    • Support solution design and effort estimation during client onboarding and renewals

    Must-Have Skills & Experience

    • 6+ years of experience in CRM / Email Marketing / Marketing Automation
    • Strong hands-on and leadership experience with Salesforce Marketing Cloud
    • SFMC Certification (mandatory)
    • Experience managing teams and complex, multi-journey CRM programs
    • Strong analytical mindset with experience in campaign reporting and insights
    • Excellent communication and stakeholder management skills
    • Ability to work in EU shift and shift flexibility when needed

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