Customer Relationship Executive - Surat, India - ANS IT INDIA PVT. LTD.

Description

Job Summary

Handling clients, and regular follow-ups of the clients.

Maintaining healthy relations with the client.

Communicating with existing clients on calls & fixing appointments.

Have to attend and handle client meetings.

Making welcome calls to the clients in order to impart all the relevant information related to them.

Understanding the customer's interest while sharing their feedback

Responsibilities and Duties

Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty, and expanding the company brand.

Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.

Making sure the customer database is correctly segmented for targeted marketing activities.