Executive - Customer Care - Bengaluru / Bangalore - Cleartrip

    Cleartrip
    Cleartrip Bengaluru / Bangalore

    1 day ago

    Full time ₹400,000 - ₹900,000 (INR) per year *
    Description
    • Cleartrip Private Limited is looking for Executive - Customer Care to join our dynamic team and embark on a rewarding career journey
    • As an Executive in the Customer Care department, you will be responsible for addressing customer inquiries, resolving complaints, and ensuring overall customer satisfaction
    • You will serve as a primary point of contact for customers, providing information about products or services, handling concerns, and facilitating solutions to problems
    • Your role will involve effective communication with customers via various channels, including phone, email, chat, and in-person interactions
    • Additionally, you will collaborate with other departments to ensure timely resolution of customer issues and contribute to maintaining positive customer relationships

    Key Responsibilities:

    • Respond promptly to customer inquiries via phone, email, chat, or in-person interactions
    • Provide accurate information about products or services to customers
    • Resolve customer complaints efficiently and professionally, aiming to achieve complete customer satisfaction
    • Escalate complex issues to the appropriate department or management for resolution
    • Maintain detailed records of customer interactions and transactions
    • Follow up on customer interactions to ensure their concerns have been addressed and resolved satisfactorily
    • Collaborate with other departments, such as Sales or Technical Support, to resolve customer issues effectively
    • Stay updated on product knowledge and company policies to provide accurate information to customers
    • Identify and report trends in customer inquiries or complaints to management for improvement
    • Uphold company values and customer service standards in all interactions with customers
    * This salary range is an estimation made by beBee
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