Lead Trainer - Pune, India - Verizon

Description

Job Description

Job Description

Lead Trainer - Training Delivery

The Consultant – Training Delivery is a Trainer-of-Trainer role responsible for facilitating trainer/instructor certifications. Equip and support trainers/instructors, internal and/or external, with the knowledge, skills, and behaviors they need to be successful in delivering training solutions to learners. This role is expected to take part in trainer/instructor quality assurance processes to ensure a successful experience for learners and overall business success.

Responsibilities

Training Delivery and Preparation - 40% of role

• Train and certify Verizon trainers and/or partner trainer/instructors to deliver successful training programs across Verizon's broad training curriculum using a variety of learning methodologies, media, and materials across multiple functional workgroups
• Equip trainers/instructors with high-level technical and functional knowledge, skills, and behavior relevant to their training program
• Ensure that trainers/instructors demonstrate strong facilitation skills to deliver training effectively
• Infuse Verizon nuances into knowledge transition so that learning experiences are in alignment with Verizon strategy
• Have a learner-centered mindset in order to continuously ensure that an optimal experience is being created for learners
• Facilitate trainer/instructor certifications as scheduled
• Provide trainers/instructors with continuous coaching and reinforcement for learning journey objectives
• Work with Verizon instructional designers on to ensure that certification documentation (e.g., Learning Album Leader Guides, supporting collateral) are effective for trainers/instructors

Consulting - 60% of role

• Manage and support strategic relationships with local Verizon channel leaders (internal) and/or Partner site leaders (external)
• Provide feedback and guidance to trainers/instructors and their leaders to ensure Verizon expectations are met
• Observe and rate trainers/instructors to ensure trainers/instructors meet Verizon Standards; provide "get well" recommendations and reskilling for those who fall below Verizon Standards
• Evaluate training effectiveness; report outcomes and recommendations to leadership (internal and partners)
• Identify and initiate continuous improvement actions to enhance outcomes for learners including recommending enhancements/changes to Verizon instructional design, recommending and delivering upskilling/reskilling for trainers/instructors, working with partner L&D teams on location specific-nuances (e.g., learning content, learning design, and learning plan flow)
• Partner with Verizon and Partner instructional design and delivery teams on design, delivery and evaluation of trials/pilots to meet unique partner business needs
• Represent GL&D in Audits associated with external partners and/or general Verizon compliance / operating guidelines; assume responsibility for any L&D related action items
• Align and support all partner SOW requirements which include operating guidelines and compliance

Required

• Bachelor's degree or four or more years of work experience.
• Three or more years of relevant work experience.
• Three or more years of experience delivering training to adults.
• Willingness to travel domestically and internationally up to 50-75% of the time.
• Willingness to work a flexible shift based upon business need, including USA based working hours.