Technical Support Engineer Bhawna bansal - Hyderabad, India - Coders Brain Technology Pvt. Ltd.

Description

Hello
Greetingsfrom ATMECS is a result oriented full service engineering andR&D organization. We are Technology Accelerators bringingin visible transformation for our clients through automationadoption of leading edge integrated development platforms.Be a partof a dynamic and fastgrowingorganization.
Location:HyderabadPosition:Permanent withATMECSExperience:4YearsNoticePeriod: Immediate to 30 daysonlyRole:Technical SupportEngineer
Asa Technical Support Engineer (L1/L2) you will play a crucial rolein providing exceptional technical support to our customers andensuring the smooth operation of their products and services. Youwill be responsible for troubleshooting complex system issuesperforming bug fixes and contributing to product development in theDB/ETL tools domain. In addition you will be responsible formaintaining technical documentation automating tasks and providingpostimplementation support to customers. The ideal candidate shouldhave a strong background in ETL BI and database technologiesexcellent problemsolving skills and a customercentricapproach.
Responsibilities:Demonstrate expertise in troubleshooting and independentlyresolving systemrelatedissues. Perform bugfixing and contribute to the product development of DB/ETLtools. Update andmaintain Confluence WIKI and technical runbooks documentation forprocesses andprocedures. Developknowledge and skills in ETL tools such as BODS SLT SSIS HVRSoftwareand Airflow. Gainproficiency in Tableau for business intelligence (BI)purposes. Work withSQL Server and Snowflake databases for data management andanalysis. UtilizeWindows Batch scripting and Unix/Linux Shell scripting for OSautomation. Providepostimplementation support to customers addressing their issuesthrough various channels such as web portals email telephone chatapplications and videoconferences.Automate repetitive tasks to improve efficiency andproductivity.Follow standard operating procedures (SOPs) and update them asneeded. Resolveproblems/tickets with minimum supervision and meet definedSLAs. Log track andfollow up on customer issues using the ticketingsystem Demonstratestrong diagnostic skills to identify errors events orissues. Exhibitexcellent time management and organizational skills handlingmultiple concurrent tasks with minimalsupervisionCommunicate effectively both orally and in writing and addressconflictsconstructively.Display selfmotivation dedication to customer satisfaction and aproactive approach toproblemsolving.Ifyoure interested in the aboverequirementplease share thebelowmentioned details:

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