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    • Order Management Specialist - Bangalore - ABB

    ABB
    ABB Bangalore

    3 weeks ago

    Default job background
    Full time
    Description

    Order Management Specialist

    We are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

    This is a position with grade 15 and reports to the Manufacturing Unit Manager.

    Your Role and Responsibilities

    In this role, you will have the opportunity to provide internal and external customer service, including technical support, order, and payment-related assistance, claims management.

    • Ensure the resolution of customer issues, including order, technical, and payment-related issues.
    • Provide appropriate solutions for customer requests and coordinate with related teams to ensure complete handling of requests.
    • Collect and archive documentation related to orders and record assumptions and decisions made during the process.
    • Analyze statistics, including forecasting, pacing, etc., using available tools and collecting relevant information.

    Qualifications for the Role

    You should enjoy working with order management, inside sales, and RFQs in instrumentation products.

    • Have 2 to 5 years of experience in order management.
    • Be highly adept in SAP.
    • Be passionate about customer management and stakeholder management.
    • Hold a diploma or degree in Electrical, Electronics, or Instrumentation Engineering.
    • Be comfortable communicating in both verbal and written English.

    About Us

    The Measurement & Analytics Division is among the world's leading manufacturers and suppliers of smart instrumentation and analyzers.

    We value people from different backgrounds. Apply today for your next career step within ABB.

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