Sales Manager - Kolkata - Marriott

Description

As a Sales Manager, you'll be directly accountable for proactively seeking out and managing sales opportunities to drive revenue for our property. You'll ensure that business is seamlessly transitioned for excellent service delivery, while also leading daily sales activities focused on building lasting, value-driven relationships with our customers. This role is critical for achieving personal sales goals and contributing to the overall success of the hotel.

Key Responsibilities

Building Successful Relationships that Generate Sales Opportunities:

• Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and avoid duplication.
• Build and strengthen relationships with both existing and new customers to secure future bookings. This involves actively participating in sales calls, engaging in customer entertainment, attending Familiarization (FAM) trips, and representing the property at trade shows.
• Develop strong relationships within the community to expand our customer base and identify new sales opportunities.
• Manage and develop relationships with key internal and external stakeholders to foster mutually beneficial partnerships.
• Provide accurate, complete, and effective turnover of booked business to the Event Management team to ensure seamless service delivery.

Managing Sales Activities:

• Participate in sales calls with other members of the sales team to acquire new business and/or close on existing opportunities.
• Execute and support the operational aspects of business booked, including generating proposals, drafting contracts, and managing customer correspondence efficiently.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue:

• Identify new business aggressively to achieve personal and property revenue goals.
• Understand the overall market landscape, including competitors' strengths and weaknesses, economic trends, and supply and demand, and strategically position our offerings to sell effectively against them.
• Close the best opportunities for the location based on current market conditions and the property's specific needs.
• Gain a deep understanding of the property's primary target customer and their service expectations; serve the customer effectively by comprehending their business, specific issues, and concerns, to offer superior and tailored business solutions.

Providing Exceptional Customer Service:

• Support the company's service and relationship strategy, actively driving customer loyalty by delivering service excellence throughout each customer interaction.
• Service our customers meticulously to grow their share of account with our property.
• Execute and support the company's customer service standards consistently.
• Provide excellent customer service consistent with the daily service basics of the company.
• Set a positive example for guest relations for all team members.
• Interact with guests to obtain valuable feedback on product quality and service levels, using insights for continuous improvement.

Candidate Profile

Education and Experience:

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 3 years of experience in sales and marketing or a related professional area.

OR

• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, with 1 year of experience in sales and marketing or a related professional area.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.