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- Lead Next Gen Shared Services Quality Organization by consistently Raising the bar on service delivery standards and enable low risk and zero surprises
- BAU Develop a high performing team supporting Accounts and provide exceptional quality assurance services to WNS clients
- Drive and improve efficiency leading to better operating margins with strong focus on governance timelines and risk management
- Redesign and deploy sampling and stratification strategy based on Compliance checks
- Financial processes volume and Value mix Errors Customer priorities and Agent performance
- Provide thought leadership creative solutions and leverage problem solving techniques to drive continuous improvement
- Serve as an integral part of the enterprise ecosystem by participating in strategic projects
- RFPs Client visits Digitalization of Quality Assurance Delivery embed Digital tools to strengthen audit mechanism and control framework
- Provide meaningful business insights to all stakeholders indepth statistical analysis defects exceptions and trends leading to performance enhancement and client experience
- Demonstrate Leadership Behaviors example Enterprise Thinking Effective and Quick Decision Making
- Making Collaboration Essential
- Foster a spirit of continuous learning and collaboration across teams
WNS - Senior Group Manager - Transactional Quality - Trade Finance - Gurugram, India - WNS GLOBAL SERVICES PRIVATE LIMITED
Description
We are looking for a Transactional Quality leader in Trade finance (CDCS preferred), who can:SLA monitoring and reporting