Hiring Senior Associate Customer Support For leading E commerce Giant - Bengaluru
4 weeks ago
Job summary
Hiring Senior Associate Customer Support For leading E commerce Giant
Hiring: Senior Customer Support Representative E-Commerce Process: International Voice – E-Commerce Shift: US Shifts CTC: Up to 6 LPA Joining: Immediate joiners only Eligibility Qualification: Graduates only Experience: Minimum 2+ years in International Voice Customer Support Experience in E-commerce / Retail / Online platforms preferred Roles & Responsibilities Handle inbound customer calls related to online purchases Assist customers with order status, product inquiries, returns, refunds, and replacements Resolve customer issues efficiently while ensuring high CSAT and customer satisfaction Maintain AHT, quality, and compliance KPIs as per process guidelines Accurately document customer interactions in CRM systems Escalate complex issues to relevant teams and ensure timely resolution Deliver a positive customer experience with strong problem-solving skills Key Skills Required Excellent verbal communication skills Strong customer handling and empathy Ability to work in US shifts Target-driven and quality-focused approach Interested candidates – Call or WhatsApp to book interview slots:
Job description
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