- CUCM - 11.X, 12.X,14.X
- Unity Connection 11.X, 12.X,14.X
- UCCX: 11.X, 12.X , 14.X
- IM&P: 11.X, 12.X , 14.X
- UCCX: 12.X, 14.X
- Knowledge on UCCE.
- Knowledge of complete CUCM along with analysis of SDL Traces
- Excellent knowledge on Expressways, CER and other UC products
- Voice Gateway: SIP, H323, MGCP, VG224, VG248, SBC
- Cisco Finesse
- Jabber & MRA
- Cisco Unified Enterprise Attendant Console 10.X
- QAM/WFO(Calabrio)
- Knowledge on Cloud Platforms (WebEx-CC, Zoom etc..,) , UcaaS.
- Good understanding on ITIL tools and processes
- Knowledge in all aspects of Unified Communication Environment Administration and best practices
- Engineer in this role should be able to lead and manage the team effectively.
- Engineer is responsible to analyze the team reports and draw a inference to improve team performance.
- Ensure smooth operations by innovating new processes in the team
- Co-ordinate with Managers, Sr Managers to ensure smooth operations.
- Excellent understanding of IT systems infrastructure and best practices.
- Handle escalated cases accordingly
- Extensive Hands-on experience on Collab Break fix, server upgradation changes
- Strong oral and written communication skills and interpersonal skills.
- Strong experience in handling P1/P2 issues over bridge/WebEx sessions
- Good Knowledge of Virtualization
- Coordinate with various teams for the daily operations, plan and execute scheduled activities.
- IT infrastructure incident and change management
- Creates detailed technical documentation of IT solutions to ensure successful implementations and reference for ongoing support.
- Extensive Hands-on experience – involves in-depth troubleshooting skills & providing RCA's for the same.
- Performing security administration tasks, such as certificate renewals, on a periodic basis in line with agreed service levels.
- You will be expected to be an active member of the UC team, and support other less experienced members of staff in best practice and modern engineering techniques and approaches
- Ability to work 24/7 environment.
- Educated to Bachelor's degree level in Computer Science, or a related discipline, from an accredited college or university or equivalent experience and certifications.
- CCNP / CCIE certifications
- ITIL Certification.
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Senior Engineer - Bengaluru, India - CDW
Description
Job Role: Senior Engineer / Tech Lead
Technology: IT Infrastructure Services
Level: L3
Experience: 7+ Years
Technology Skills
IPT Skills:
Role and Responsibilities
Education/Qualifications