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  • Fresher for Australian Chat Process_Walkin-Drive - pune - Tech Mahindra

    Tech Mahindra
    Tech Mahindra pune

    1 week ago

    tech mahindra background
    Description

    Technical Support Representative

    Resolve customer issues and complaints efficiently while maintaining a positive and empathetic attitude. Escalate complex issues to senior representatives or appropriate departments when necessary.

    Key Responsibilities:

    • Build rapport with customers to create a seamless customer experience across all your interactions.
    • Provide information about products and services and guide customers through various processes.
    • Meet or exceed performance metrics related to sales target, response time, eNPS, resolution time, and customer satisfaction.
    • Stay updated on product knowledge and any changes in company policies or procedures.
    • Drive upselling and cross-selling initiatives where applicable.

    Required Profile:

    • Undergraduate or Graduate with prior sales experience or freshers with good communication skills.
    • Previous experience in sales chat or service chat process would be preferred.
    • Target-driven mindset with a focus on results.
    • Adaptable to changes in processes and targets.
    • Flexible to work in 24/7 shifts, five days a week.
    • Excellent verbal and written communication skills.

    Benefits:

    • Cab facility both ways within transport radius.
    • Immense growth opportunities.

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