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  • Cluster Collection Manager - Gandhinagar, India - SkillLabs

    SkillLabs
    SkillLabs Gandhinagar, India

    3 weeks ago

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    Description

    Job Description


    Key Responsibilities:

    • Manage collections through a team of Area Collection Managers and DMAs.
    • Ensure the collection's performance on various parameters, including arrear resolution, bucket-wise resolutions (roll forward rates, loan loss provisioning, penal interest collection), and geographical area assignments.
    • Conduct monthly field reviews and quarterly performance reviews of allocated collection targets.
    • Review agency performance, act against low-performing team members, DMAs (off-rolls), and agencies, identify new agencies/DMAs for collection, and evaluate/empanel these new agencies.
    • Ensure periodic billing and payout processing for agencies/DMAs as per approved payout grids.
    • Evaluate/correct field capacity based on Average Collection Ratio (ACR).
    • Implement daily collection strategies/drives planned by HO/RO for performance improvement.
    • Manage repo kit requirements, monitor stock inventory, and comply with processes related to repos.
    • Liquidate eligible repo assets in coordination with brokers and HO teams, collecting payment for approved sales cases.
    • Request receipt books/HHTs, mobile app codes, and monitor agency deposits, taking action against non-adherence.
    • Recommend legal actions for chronic default cases with local legal team members.
    • Maintain daily productivity MIS and share with higher management, along with analysis.
    • Host monthly team meetings at hub locations for performance review and target setting.
    • Manage customer service escalations for collection-related issues and provide inputs on geo limits and negative areas.
    • Escalate sales-related issues (registration, dealer services) for delinquent cases with ASMs.

    Required Skills and Experience


    • Minimum 5-8 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
    • Experience in managing collection agencies.
    • Excellent data management skills.
    • Team handling experience.

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