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- Manage collections through a team of Area Collection Managers and DMAs.
- Ensure the collection's performance on various parameters, including arrear resolution, bucket-wise resolutions (roll forward rates, loan loss provisioning, penal interest collection), and geographical area assignments.
- Conduct monthly field reviews and quarterly performance reviews of allocated collection targets.
- Review agency performance, act against low-performing team members, DMAs (off-rolls), and agencies, identify new agencies/DMAs for collection, and evaluate/empanel these new agencies.
- Ensure periodic billing and payout processing for agencies/DMAs as per approved payout grids.
- Evaluate/correct field capacity based on Average Collection Ratio (ACR).
- Implement daily collection strategies/drives planned by HO/RO for performance improvement.
- Manage repo kit requirements, monitor stock inventory, and comply with processes related to repos.
- Liquidate eligible repo assets in coordination with brokers and HO teams, collecting payment for approved sales cases.
- Request receipt books/HHTs, mobile app codes, and monitor agency deposits, taking action against non-adherence.
- Recommend legal actions for chronic default cases with local legal team members.
- Maintain daily productivity MIS and share with higher management, along with analysis.
- Host monthly team meetings at hub locations for performance review and target setting.
- Manage customer service escalations for collection-related issues and provide inputs on geo limits and negative areas.
- Escalate sales-related issues (registration, dealer services) for delinquent cases with ASMs.
- Minimum 5-8 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV).
- Experience in managing collection agencies.
- Excellent data management skills.
- Team handling experience.
Cluster Collection Manager - Gandhinagar, India - SkillLabs

Description
Job Description
Key Responsibilities:
Required Skills and Experience
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