Customer Success Manager - Ranchi, India - Cloudphysician

Description

Growth Partner CLOUDPHYSICIAN Cloudphysician is a healthcare company reimagining the delivery of critical care through patient-centric solutions. We use our advanced technology, designed and developed in-house, to increase access to care, all across the globe.

Our Care Center, based in Bangalore, is staed 24/7 by a highly qualified and trained critical care team that includes super-specialist doctors, nurses, dieticians, and pharmacologists.

The clinical team uses our proprietary platform, RADAR, to connect to hospital ICUs to oversee and manage the care of critically ill patients across multiple regions.

RADAR, built by our team of technology experts, incorporates automation, computer vision, real-time video, and data analytics to help expert care providers connect to and provide care to patients.

As of April 2023, we have cared for nearly 70,000 intensive care patients across 17 states in India and saved numerous lives.

Learn more at JOB DESCRIPTION We are looking for a highly driven individual to manage relationships with our partner hospitals.

As the primary link and growth partner between the Cloudphysician operations team (which includes the clinical team) and our partner hospitals, your role will be to ensure that our partner hospitals are realizing the value that we bring to them, improving their brand visibility and helping them increase patient footfall from their communities.

You will extensively travel in your assigned area and meet with partner hospitals frequently.

You will have to be comfortable operating with great autonomy and you will have the opportunity to learn and grow in a fast-paced digital healthcare environment, which is the way healthcare delivery is moving towards.

KEY RESPONSIBILITIES Hygiene of account management including farming the account.

Be the main point of contact and responsible for maintaining strong relationships with partner hospitals Onboarding partner hospitals and aligning them for success Revenue growth from existing partner hospitals; driving customer success Ensuring customer satisfaction and retention Increase customer satisfaction by understanding business needs and providing additional support, solutions and resources Closely coordinate with cross functional teams, nursing, doctors, customer support and technology teams and prepare monthly reports on the impact created by Cloudphysician, action items and operations data that is useful for the partner hospital Co-branding and helping drive higher occupancy and growth for partner hospitals Following up on invoices, payments and collections PREFERRED QUALIFICATIONS AND ATTRIBUTES Post graduate degree from a premier university Knowledge of customer success processes Highly organized and able to multitask Self-driven and proactive nature Excellent communication and interpersonal skills HOW TO APPLY If you are interested, please send your resume to along with two references.