Director/Senior Director - Bengaluru / Bangalore - confidential

    confidential
    confidential Bengaluru / Bangalore

    1 day ago

    Full time
    Description

    Key Responsibilities:

    ODC Setup and Scaling:

    • Lead the setup, scaling, and operation of ODCs for global clients, ensuring alignment with business goals and customer needs.
    • Manage the complete lifecycle of ODC operations, from proposal and transition to implementation and growth.

    Business Development & Customer Relationship Management:

    • Drive the business growth of the ODC vertical by researching the customer base and initiating new ODC proposals.
    • Collaborate with Sales and Marketing teams to generate and convert ODC opportunities into business.
    • Cultivate and maintain strong, long-term relationships with clients, ensuring superlative customer experiences.

    Technology Team Leadership:

    • Take end-to-end responsibility for the delivery and technology team management, ensuring that customer and organizational goals are met or exceeded.
    • Hire, build, and integrate teams, ensuring they are aligned with client needs and organizational goals.
    • Manage customer expectations on technology, timelines, and deliverables.

    Project & Transition Management:

    • Oversee the smooth transition of projects from client sites to the ODC, ensuring that technology solutions meet client expectations.
    • Manage multiple, diverse ODC projects, ensuring timely delivery of high-quality solutions.

    Digital Transformation & Innovation:

    • Implement cutting-edge digital transformation initiatives, including AI, ML, Big Data, and cloud-native technologies.
    • Drive innovation and best practices in delivering scalable, agile, and integrated solutions.

    Business Excellence & Commercial Acumen:

    • Ensure a high level of commercial acumen in managing ODC operations and delivery models.
    • Identify cost optimization opportunities and drive operational efficiency in offshore delivery.

    Cross-Functional Collaboration:

    • Work with senior leadership and cross-functional teams to align technology delivery with business goals and client requirements.
    • Proactively address and resolve client challenges, ensuring consistent and effective communication.

    Required Qualifications:

    Experience:

    • 12+ years of progressive experience in third-party ODC/GCC environments, with at least 5-8 years in a senior leadership role.
    • Proven track record of building, leading, and scaling ODCs from scratch for clients in the US, UK, and Europe.
    • Experience handling client-facing leadership responsibilities and managing large teams in a third-party ODC model.

    Technical Expertise:

    • Deep hands-on experience with digital transformation in areas like AI, ML, Big Data, Cloud Computing, and Data Science.
    • Experience in technologies such as Python, Java, C#, PostgreSQL, NoSQL, Elasticsearch, data lakes, and cloud-native frameworks.
    • Strong knowledge of application development, delivery, and management across various technologies and platforms.

    Leadership & Customer Management:

    • Strong leadership skills with the ability to mentor and manage cross-functional teams.
    • Excellent communication skills with the ability to manage relationships with senior stakeholders at customer organizations.
    • Hands-on experience in managing end-to-end customer requirements and project delivery.

    Educational Qualifications:

    • Bachelor's degree in Engineering, Technology, Business Administration, or a related field.
    • Master's degree (MBA or related) preferred.

    Certifications:

    • Certifications in Lean, Six Sigma, PMP, or other relevant project management methodologies are a plus.

    Preferred Skills:

    • Expertise in cloud computing, AI/ML, and data science solutions.
    • Experience in handling software/KPO/analytics projects in an ODC environment.
    • Experience working with global customers in diverse sectors such as healthcare, BFSI, EdTech, etc.

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