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    Assistant Manager - Bengaluru, India - Xiaomi India

    Xiaomi India
    Default job background
    Human Resources
    Description

    Position: AM - CX

    Location: Bangalore, India

    Report to: Lead – CX

    Customer Experience (CX) Asst. Manager Job Responsibilities:

    As an CX Asst. Manager, you will lead the customer experience initiatives and drive across functions. You will play a key role to build customer centricity culture and ensure operations are customer oriented.

    Customer Experience Asst. Manager Job Duties:


    • Strong understanding of operations that could impact customer experience in direct/in-direct manner


    • Mapping of Customer journey & Focus on Customer experience improvement


    • Recommend industry best practices regards to Customer centricity and implement them by coordinating with key stakeholders


    • Review customer escalations and help to reduce by addressing the root cause of escalation


    • Have to take end to end ownership in building customer centricity culture across customer touch points

    Desired Candidate Profile:


    • Deep orientation towards Customer centricity


    • Minimum 4 years of experience. Up to 8 years


    • Strong analytical and problem-solving approach


    • Strong Program Management skill required


    • Green belt Six Sigma certified


    • Preferred industries: Airline, Hospitality, consumer durable, telecom, FMCG, paints etc.

    Qualification -Any Degree Experience - 4+ years

    Skills – Customer Experience management, Program Management, Strong Analytical skills

    Travel – Should be flexible



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