Front Office Executive - Chennai, Hyderabad / Secunderabad, Telangana, Pune - confidential

    confidential
    confidential Chennai, Hyderabad / Secunderabad, Telangana, Pune

    3 days ago

    Full time
    Description

    What You'll Do – Key Responsibilities:

    Patient Registration & Documentation

  • Coordinate the registration of new patients at the front desk.
  • Collect and verify all required demographic details (e.g., name, address, contact number, source of visit).
  • Prepare patient files, OPD cards, and generate a UHID (Unique Hospital Identification Number).

    • Patient Assistance & Coordination

  • Guide and direct patients through the registration, consultation, diagnostic, and billing processes.
  • Assist patients in locating departments, doctors, and service areas within the hospital.
  • Answer patient queries regarding doctor availability, consultation schedules, and hospital services.

    • Administrative & Front Desk Support

  • Coordinate with doctors, consultants, and departments to ensure seamless patient flow.
  • Handle patient admissions and billing processes in the absence of the assigned staff.
  • Maintain smooth front office operations during shift changes or staff absences.

    • Customer Service & Complaint Handling

  • Attend to visitors and address queries or concerns with empathy and professionalism.
  • Prioritize emergency cases and coordinate promptly with consultants and concerned departments.
  • Ensure a welcoming and respectful environment for all patients and visitors.

    • Confidentiality & Documentation

  • Maintain accurate and up-to-date departmental records and documentation.
  • Handle all communication and information regarding patients, staff, and the hospital with strict confidentiality.

    • Quality & Compliance

  • Participate in Quality Assurance (QA) and Quality Control (QC) activities as directed.
  • Support and engage in Continuous Quality Improvement (CQI) initiatives.

    • Other Duties

  • Perform any other responsibilities or tasks as assigned from time to time based on operational needs or emergencies.

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Front office executive