Full Stack Developer - Bengaluru, India - Zendesk

Description

Job DescriptionJob SummaryAt Zendesk, we create a service-first CRM company that builds powerful, customizable software to improve customer relations. We are growing our software engineering presence across multiple products.

We are looking for a

Full-Stack Developer

for our WFM solutions team to join us on this journey. You will be able to work in a dynamic, fast-paced, and innovative environment that values collaboration and personal growth.

You will work on a multi-functional distributed team of technical architects, project managers, and developers within the Zendesk Professional Services organization.

What you'll be doing

Thrive in a fast-paced environment by quickly adapting to changing priorities, technologies, and requirements.

Collaborate with customers to understand business requirements, translating them into technical specifications and architectural designs.

Collaborate with the team to create software solutions through brainstorming, designing, prototyping, and programming in an agile environment, ensuring timely project delivery.

Be responsible for the proper execution of projects, from the design of the solution to its delivery.

Write well-structured and well-tested code considering performance, reliability and scaling of our products.

Improve and optimize the performance of our applications, maintaining a consistent focus on delivering high-quality code.

Work with new technologies in a culture open to creative ideas.

Work as part of our team on the creation of technical proposals and on the implementation of complex functionalities.

Share standard methodologies, and promote continuous learning to improve the team's capabilities.

What you bring to the role


Basic qualifications:

• 5 years demonstrated ability in a fullstack development role.

Experience in server and client-side development with the ability to design solution architecture.

Proficiency working with APIs and building integrations between diverse systems to create cohesive and efficient solutions.

Great communications skills in English to collaborate with teams spread across the globe.

A collaborative demeanor, contributing to an enjoyable work environment that promotes collaboration throughout the organization.


Preferred qualifications:
Experience with some technologies from our tech stack.

JavaScript, Typescript

, Express

React

Jest

Webpack

AWS S3, EC2, ECR, DynamoDB

MySQL

Experience in scoping and estimating solutions to provide accurate and realistic project timelines.

Comfort with ambiguity, ability to shift, and experience in a fast-paced work environment balancing multiple projects simultaneously.

Experience working for a SaaS company.

Experience with workforce management products such as forecasting, intraday scheduling, agent productivity tracking is a plus.

Experience working with APIs of platforms in the WFM ecosystem such as telephony & HRIS is a plus.

Tech stack

We write our code in TypeScript and run on while using Express as our web framework.

We use various AWS services to run our workloads and store data.

Our data are stored on MySQL.

#LI-ML12Please note that anyone hired into this position must be physically located in and plan to work from Karnataka.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience.

Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.