Scrum Master - Pune, Bengaluru / Bangalore, Chennai - confidential

Description

Position Overview

We are seeking an experienced Scrum Master with deep expertise in program management to lead agile delivery of global enterprise IT infrastructure and security projects. This role requires a blend of program management skills and technical understanding of infrastructure domains including cloud platforms, network systems, and enterprise applications.

Key Responsibilities

Agile Leadership & Facilitation

• Facilitate all Scrum ceremonies (daily standups, sprint planning, retrospectives, sprint reviews) for multiple infrastructure teams
• Remove impediments and blockers that impact team velocity and program delivery
• Foster continuous improvement culture through retrospectives and process optimization
• Guide teams through scaling frameworks (SAFe, LeSS, or Nexus) for large infrastructure initiatives

Program Management

• Coordinate cross-functional infrastructure programs involving multiple teams, vendors, and stakeholders
• Develop and maintain program roadmaps, release plans, and dependency management frameworks
• Manage program-level risks, issues, and escalations with senior leadership
• Establish and track key performance indicators (KPIs) and program health metrics
• Facilitate program increment (PI) planning and quarterly business reviews
• Ensure alignment between infrastructure delivery and business objectives

Infrastructure Domain Leadership

• Partner with Infrastructure Architects, Engineers, and Operations teams on technical delivery
• Support planning and execution of infrastructure modernization initiatives (cloud migration, network upgrades)
• Coordinate with IT Service Management (ITSM) processes for production deployments
• Facilitate integration between infrastructure teams and application development groups
• Manage dependencies between infrastructure and business applications

Stakeholder Management & Communication

• Serve as primary liaison between infrastructure teams and business stakeholders
• Provide transparent program status reporting to executive leadership
• Facilitate cross-team coordination and conflict resolution
• Build strong relationships with vendor partners and third-party service providers
• Communicate complex technical concepts to non-technical stakeholders

Required Qualifications

Certifications & Education

• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification required
• Advanced Scrum Master certification (CSP-SM, PSM II/III) preferred
• Scaled Agile Framework (SAFe) certification (SPC, RTE, or SA) highly preferred
• Program Management Professional (PgMP) or equivalent program management certification preferred
• Bachelors degree in Computer Science, Information Technology, Engineering, or related field

Experience Requirements

• 5+ years of Scrum Master experience with at least 3 years in infrastructure or platform teams
• 3+ years of program management experience leading complex, multi-team initiatives
• Proven track record managing infrastructure programs (cloud platforms, networking, enterprise applications)
• Experience with infrastructure technologies: AWS/Azure, networking protocols, databases, monitoring tools
• Strong background in IT Service Management (ITIL) and DevOps practices
• Experience with agile scaling frameworks in enterprise environments