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Business Process Outsourcing Manager - Indore, India - IMS Pvt. Ltd
Description
Team Leader- BPO
Location- Indore, M.P
Package- Upto 7lpa
Minimum 1-2 years of experience as a Team Leader in a International Voice Process.
IMMEDIATE JOINERS
Sound knowledge of Inbound Call Center efficiencies (AHT, call compliance, shrinkage, attrition, quality, NPS, occupancy, utilization etc.)
Understanding of SLA & TAT management
Hands on experience on quality & compliance management
Hands on experience of process improvement projects
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