Business Process Outsourcing Manager - Indore, India - IMS Pvt. Ltd

    IMS Pvt. Ltd
    IMS Pvt. Ltd Indore, India

    1 week ago

    Default job background
    Full time
    Description

    Team Leader- BPO

    Location- Indore, M.P

    Package- Upto 7lpa

    Minimum 1-2 years of experience as a Team Leader in a International Voice Process.

    IMMEDIATE JOINERS

    Sound knowledge of Inbound Call Center efficiencies (AHT, call compliance, shrinkage, attrition, quality, NPS, occupancy, utilization etc.)

    Understanding of SLA & TAT management

    Hands on experience on quality & compliance management

    Hands on experience of process improvement projects

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