Associate - Bengaluru, India - Iron Mountain

Description

Description

Summary
This position, reporting to the Billing adjustments Associate Manager is responsible for creating Credit and Debit Memos to accommodate corrections due to erroneous Billing. RM billing adjustments team process invoice adjustments (debits / credits / Re-bills ) relating to any orders / transaction lines that is incorrectly billed to the customer, Other duties include research, verification and interaction with internal cross functional Team's to fix the issues and provide complete customer satisfaction to internal and external customers with excellent customer service to uphold division policies and procedures.

Key Areas of Responsibility

Process Manual invoices/Credits/Re-bill requests on source system based on pre-approved forms received

Process Service Order Adjustments & special projects invoice creations

Updating billing address changes

Create month end report of invoices

Modifying customer Invoices and re-issuing

Non Standard/ Customer Specific Billing activities

Skills & Qualifications:

The required experience will be 2-5 years of relevant experience in Order to Cash Billing & Invoicing Process

Proficient in billing activities and closure, with knowledge of Oracle Cloud and experience in SFDC.

Intermediate Excel skills, including Pivot Tables and VLookup.

Quick learner with the ability to maintain quality in high-volume work environments.

Strong communication skills, both verbal and written, with excellent reading comprehension.

Efficient in data input, demonstrating speed and accuracy, along with outstanding keyboarding skills.

Strategic and tactical thinker, proactive in process improvement to enhance service quality and reduce costs.

Reliable, trustworthy, and customer-focused, with effective time management and a positive attitude towards learning and challenges

Category: Customer Support